Women’s Health & Genetics Customer Service Support Representative

Labcorp is seeking a Women’s Health & Genetics Customer Service Support Representative (Remote)

Work schedule: Monday-Friday 7:30am - 4:00pm PST / 8:30am - 5:00pm MST/ 9:30am - 6:00pm CST / 10:30am – 7:00pm EST                                                    

Responsibilities:

• Source high call volume environment (75 calls per day)                                                  

• Research and communicate complex information in a clear/concise manner                                       

• Navigate and work in multiple systems/websites simultaneously                      

• Process credit card payments over the phone adhering to PCI compliance protocol       

• Document telephone conversations clearly and accurately

• Maintain records in billing, including the review of accounts, payment collections and case notes 

• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations   

Minimum Qualifications:

• Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience 

• Customer service experience

Preferred Skills:

• Bilingual in English and Spanish

• Healthcare customer service

• High call volume

• 5 plus years of experience in the specialty testing/genetics customer service

• Medicare/Medicaid billing experience

• Professional medical billing and collection practices

• Laboratory Billing and Laboratory Information System (LIS)

• Medical billing and collection practices

• XIFIN experience

Additional Job Standards:

• Strong verbal and written communication skills

• Establish program protocols and procedures

• Organized and detailed

• Medicare/Medicaid

• Knowledge of CPT and ICD 10 codes

• MS Windows, MS Office and database

Application Window Closes: 3/9/2026

Pay Range: $17.75- $21.00 an hour 

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Labcorp Women’s Health – Patient Engagement is a fast-paced, dedicated team who is responsible for aiding patients and clients to better understand health insurance coverage, cost and payment options.                                                                      

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.  You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world.  Together, let’s embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.  

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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