Transit City Expert

Applications will be accepted until 09/30/2024

About Cognizant:

Cognizant is one of the world’s leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. Cognizant is looking to expand Transit City Expert team and your skills are needed! Are you interested? If so, please apply in order to be considered. We look forward to reviewing your application!

Role description:

Our team is dedicated to ensuring that Maps Data remains up-to-date and accurately reflects real-world changes. We address issues reported by Maps users and test location results from user queries submitted via Web Search or the Maps interface. The Transit City Expert will play a crucial role in enhancing transit data and providing country-specific expertise. This role involves developing and maintaining transit data pipelines, establishing ground truth in their city/country, and consulting on Transit/Micro mobility projects.

Note: Applicants must be local to the Atlanta area.

Role Responsibilities as Consultant:

• Communicating with internal stakeholder teams and external companies to achieve project goals
• Provide input to create city/country specific policy to existing general transit related policy. The transit city expert works to apply existing Mapping policies to their specific city/ country, providing insights into local transit/traffic laws, landmarks and key mapping features.
• Consulting on Urban transit system and Multi modal (including Micro mobility & Walking)
• Review of mapping operations issues for quality checks related to specific city/countries of expertise.
• Point of contact for mapping operations country-specific questions
• Document and analyze the information needs of the product improvement for client and facilitate to deliver appropriate solutions
• Perform market comparison analysis of the features, data or issues related to local transit
• Proactively suggest improvements to the data management platform and also Identify transit user expectations, data gaps and provide insights to the product team
• Provide inputs to product/partnerships teams regarding local transportation modes and growth opportunities
• Act as a Country/Regional Transit POC for internal and external teams
• Understand the background, priority and impact of the request and also communicate effectively with program managers/ stakeholders on the ask / timeline and priority

Role Responsibilities in Data Management:

• Create city level transit data modeling policies based on market needs and local regulations
• Leverage familiarity with local/regional urban transit systems and expertise to Identify patterns and systematic data problems or gaps in transit data and make changes in the data model to improve and solve the issues.
• Make necessary edits for all transit data types if the provided static data is not accurate
• Identify transit user expectations, broken critical user journeys, data gaps and provide insights to the product to improve the same.
• Assist Program Managers to communicate with the partner/provider about required data fixes or inform about problematic data areas.
• Data evaluation and GTFS mapping for prioritized cities to identify need for internal adaptors, standardization.
• Gain in-depth knowledge of the data, processes, tools and policy (applicable to all processes/data types)
• Translate and interpret comments and actions from various sources (E.g. (Users feedback) and troubleshoot problems based on instructions, training and context
• Field escalations of complex or edge-case data issues from internal teams and resolve appropriately including creating bugs for external teams
• Conduct in city field research to determine the ground truth of transit issues and user problems.
• Validate quality of new and updated data in the data management platform
• Manage city specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills.
• Develop outages and alerts capabilities in their assigned city by effective monitoring
• Work with other internal teams to ensure correct political format for the country is utilized
• On call support during non workings hours and Weekend in case of any data outages

Experience / Skills:

• 1 - 3 years of experience
• Graduate or equivalent experience
• Good Communication skills (Read, Write and Speak) in English and native local language
• Basic Data analytics and Tech writing skills is required
• Deep knowledge about City/country transit/traffic network / Urban planning
• Knowledge of transit-specific data format is an added advantage (GTFS especially)
• Basic/ Good knowledge about GIS mapping tools and programming skills (java, C#, C++ and Python) would be an added advantage
• Comfortable with a rapidly-changing environment
• Strong problem-solving skills and excellent attention to detail

Salary and Other Compensation:

The annual salary for this position is between $60,000 – $67,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.