Technical Support Engineer I
To see similar active jobs please follow this link: Remote System Administration jobs
We are looking for a Support Engineer who can be flexible on shifts. This is a growth role and a great entry point for an ExtraHop career. Real opportunities exist for career advancement within Support or in other business units. Support is the place to prove your worth and develop a base for career growth in the company.
Duties and Responsibilities
As part of the Support team, you will be both working with customers to resolve technical issues using a variety of internal resources and providing data analysis to understand and troubleshoot systems.
Provide hardware and firmware deployment support for ExtraHop appliances, including issues with data feeds from network infrastructure, virtual switches, and packet forwarders
Document incident cases, feature requests, and customer questions
Escalate technical cases to the appropriate technical resource
Act as the single point of contact for customer questions and concerns
Provide professional, concise communication with customers
Act as a team player to augment the Remote Data Analysis team duties including preparation of analysis reports
Required Qualifications and Experience
We’re looking for a Support Engineer who can help us grow to the next level as a company. As a starting point for this hands-on position, you’ll need the following background:
At least one years of experience in IS or IT
Experience with Unix/Linux based operating systems
Working knowledge of networking and virtual systems
Working knowledge of the OSI Model
Excellent customer service, organizational, and documentation skills
Working knowledge of networking protocols including TCP/IP, DNS, DHCP, and multicast
Working knowledge of application protocols including HTTP, SSL, FTP, SMTP, and LDAP
Four-year degree or equivalent in a related discipline such as information technology, computer science, business, or engineering
$54,000- $66,000 + benefits+ options
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
About the job
Technical Support Engineer I
To see similar active jobs please follow this link: Remote System Administration jobs
We are looking for a Support Engineer who can be flexible on shifts. This is a growth role and a great entry point for an ExtraHop career. Real opportunities exist for career advancement within Support or in other business units. Support is the place to prove your worth and develop a base for career growth in the company.
Duties and Responsibilities
As part of the Support team, you will be both working with customers to resolve technical issues using a variety of internal resources and providing data analysis to understand and troubleshoot systems.
Provide hardware and firmware deployment support for ExtraHop appliances, including issues with data feeds from network infrastructure, virtual switches, and packet forwarders
Document incident cases, feature requests, and customer questions
Escalate technical cases to the appropriate technical resource
Act as the single point of contact for customer questions and concerns
Provide professional, concise communication with customers
Act as a team player to augment the Remote Data Analysis team duties including preparation of analysis reports
Required Qualifications and Experience
We’re looking for a Support Engineer who can help us grow to the next level as a company. As a starting point for this hands-on position, you’ll need the following background:
At least one years of experience in IS or IT
Experience with Unix/Linux based operating systems
Working knowledge of networking and virtual systems
Working knowledge of the OSI Model
Excellent customer service, organizational, and documentation skills
Working knowledge of networking protocols including TCP/IP, DNS, DHCP, and multicast
Working knowledge of application protocols including HTTP, SSL, FTP, SMTP, and LDAP
Four-year degree or equivalent in a related discipline such as information technology, computer science, business, or engineering
$54,000- $66,000 + benefits+ options
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.