Technical Solutions Associate

Your Role

We’re looking for a Technical Solutions Associate to join our rapidly growing startup.  You’ll work closely with our Sales and Solutions teams to implement the Zip Integration Platform for our customers.   

As every business needs our type of product, you’ll work with a variety of new clients and industries. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks.

The Technical Solutions Associate is a key part of our professional services team helping customers get up and running on the Zip platform. They will use our Zip methodology and work closely with the Technical Solutions Consultant & Solutions Lead to advise the customer, technically integrate the Zip solution for that customer, and transfer knowledge to the customer.  Zip projects are typically fast-paced and you will work with multiple customers and be a trusted technical expert in your field.

You Will

• Support Zip Technical Solutions consultants on the end to end integration implementation process for new customers

• Support onboarding tasks for new customers, with a heavy emphasis on understanding requirements and creatively developing integrations to solve their problems

• Complete key integration configuration tasks for existing customers to increase overall adoption of Zip

• Perform unit testing on integrations

• Be responsible for creating documentation and maintaining an internal knowledge base

• Manage your work across multiple customers, requiring task prioritization and on time delivery

• Deliver product demonstrations to customers and gather feedback to make improvements

• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn't support, and set expectations with customers

• Continuously improve post-sales processes to help customers accelerate the time to value

Qualifications

• 2-4 years experience integrating systems within the B2B SaaS/Procurement space

• Experience with iPaaS tools to configure integrations or automation

• Experience with Python/JavaScript scripting

• Past ERP implementation, integration, configuration or administration experience is beneficial, but not required

• Ability to translate technical & functional requirements into a working configuration.

• Comfortable with low-code/no code configuration

• Comfortable with working with API documentation

• Comfortable testing and troubleshooting integration errors

• A continual learner and open to learning new technologies that Zip may integrate with in the future

• Experience working with product and engineering teams

• A relentless focus on customer success

• Strong communication skills

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈  Start-up equity

• 🦷  Full health, vision & dental coverage

• 🍽️  Catered lunches & dinners for SF employees

• 🚍  Commuter benefit

• 🚠  Team building events & happy hours

• 🌴  Flexible PTO

• 💻  Apple equipment plus home office budget

• 💸  401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!