Systems Engineer II
To see similar active jobs please follow this link: Remote Development jobs
Are you passionate about employee experience and designing impactful solutions for employees? The IT Employee Experience org is looking for a results-driven Systems Engineer to manage our Zendesk implementations and support a growing portfolio of software applications. The ideal candidate is consultative in their approach, and has experience managing services and tools for a global organization. You will play a significant role in ensuring that our technology enables operational efficiency and meets cross-functional objectives that will scale with our business growth.
What you’ll do:
Lead technical administration, design, and platform governance across multiple instances of Zendesk as well as other software applications.
Work with stakeholders across different business verticals to identify problems, design solutions, and lead projects to completion ensuring activities achieve intended outcomes (success criteria, ROI).
Empower various teams with the guidance, training, and thought-partnership in order to achieve business goals through usage of software applications.
Lead discovery, research, testing, and implementation of application functionality in order to recommend enhancements to improve business capabilities.
Manage software applications including access controls, change management/governance, integrations, and product enablement.
What we’re looking for:
5+ years of hands-on technical experience with analyzing, designing, and supporting implementations of Service Management solutions and driving complex projects.
Expert understanding of Zendesk Product capabilities, configuration settings, apps, database structure, webhooks, and APIs.
Ability to translate business goals into system requirements and work end-to-end with service delivery teams (user stories, acceptance criteria, designs, testing plans).
Techno-functional aptitude to evaluate business capability needs and bridge them with technology solutions (gap analyses, current/future processes, design diagrams).
Excellent analytical, problem-solving, and program management skills. Strong written/verbal communication skills.
Demonstrated ability to take ownership of work, work autonomously with minimal oversight, and be proactive with communications and task prioritization.
Relocation Statement:
This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
#LI-REMOTE
#LI-DM57
About the job
Systems Engineer II
To see similar active jobs please follow this link: Remote Development jobs
Are you passionate about employee experience and designing impactful solutions for employees? The IT Employee Experience org is looking for a results-driven Systems Engineer to manage our Zendesk implementations and support a growing portfolio of software applications. The ideal candidate is consultative in their approach, and has experience managing services and tools for a global organization. You will play a significant role in ensuring that our technology enables operational efficiency and meets cross-functional objectives that will scale with our business growth.
What you’ll do:
Lead technical administration, design, and platform governance across multiple instances of Zendesk as well as other software applications.
Work with stakeholders across different business verticals to identify problems, design solutions, and lead projects to completion ensuring activities achieve intended outcomes (success criteria, ROI).
Empower various teams with the guidance, training, and thought-partnership in order to achieve business goals through usage of software applications.
Lead discovery, research, testing, and implementation of application functionality in order to recommend enhancements to improve business capabilities.
Manage software applications including access controls, change management/governance, integrations, and product enablement.
What we’re looking for:
5+ years of hands-on technical experience with analyzing, designing, and supporting implementations of Service Management solutions and driving complex projects.
Expert understanding of Zendesk Product capabilities, configuration settings, apps, database structure, webhooks, and APIs.
Ability to translate business goals into system requirements and work end-to-end with service delivery teams (user stories, acceptance criteria, designs, testing plans).
Techno-functional aptitude to evaluate business capability needs and bridge them with technology solutions (gap analyses, current/future processes, design diagrams).
Excellent analytical, problem-solving, and program management skills. Strong written/verbal communication skills.
Demonstrated ability to take ownership of work, work autonomously with minimal oversight, and be proactive with communications and task prioritization.
Relocation Statement:
This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
#LI-REMOTE
#LI-DM57