Staff Software Engineer - Community Support Engineering

Remark: Please submit English Resume

The Community You Will Join:

Community Support Platform (CSP) is responsible for the world-class technology, architecture, and solutions that power Airbnb's global community support operations. The products and capabilities we build support our customers, front line agents, and the operations teams and are a key driver of enabling Airbnb's core business. As a member of CSP in China, you will have an opportunity to impact every person who travels or hosts on Airbnb, and help our agents to ensure our guests and hosts have a great experience on Airbnb, 24/7, and 365 days a year.

The Difference You Will Make:

We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Staff Software Engineer, you will be the technical lead in a team of talented and diverse software engineers leading the project execution to improve Airbnb customers and agents experience. You will work in a flexible engineering model to support a broader range of initiatives across Community Support (CS) products and capabilities globally.

A Typical Day: 

• Collaborating with cross-functional partners to deeply understand business problems before developing project solutions.

• Leading the execution of projects across the full software development lifecycle, including technical design, implementation, testing, and deployment, ensuring solutions are high-quality, scalable, and performant; 

• Driving productive and constructive technical discussions with peers and cross-team technical leaders in the global collaborative working environment, to ensure alignments with technical strategies across CS products and capabilities.

• Tackling highly complex technical challenges, proactively identifying and mitigating potential risks during project execution.

• Writing exemplary and high-quality codes and design documents that set the standard for the team.

• Advocating for and embedding engineering best practices within the team, ensuring a culture of technical excellence.

• Actively coaching and mentoring engineers across the CSP China team to foster growth and elevate technical capabilities.

• Supporting team growth by participating in recruiting efforts and conducting interviews.

• Promoting and exemplifying an engineering culture with inclusiveness, effective communication, and quality. 

• Being a collaborative and supportive teammate who inspires and elevates the entire engineering organization.

Your Expertise:

• 9+ years of software development experience.

• Strong proficiency in at least one major backend programming language (e.g., Java, Kotlin, Scala, Python); experience with modern front-end frameworks (e.g., React, Angular, Vue.js) are preferred but not a must.

• Proven track record of delivering end-to-end products in a collaborative environment globally.

• Experience with architectural patterns of large-scale web applications, including well-designed APIs, high-volume data pipelines, and efficient algorithms.

• Demonstrated ability to make data-driven decisions, articulate technical trade-offs, and communicate effectively with cross-functional partners.

• Passion for creating intuitive user experiences and a keen interest in data systems and analytics.

• Bachelor's degree in Computer Science or related field, or equivalent practical experience.

• Fluent in both English and Chinese.

Your Location:

This position is China - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.