Solutions Architect

Job Description

We are an untraditional SaaS revenue organization, built to support a rapidly scaling technology start-up driven by product-led-growth and sales (PLG / PLS). We are looking for top talents to build and scale in the EMEA market. 

Activities related to this role will, for example, include:

• Act as a technical authority, providing in-depth knowledge and expertise in our product/service offerings.

• Collaborate with the sales team to understand customer requirements and align technical solutions to meet their needs.

• Conduct product demonstrations and presentations to potential clients, showcasing the technical features and benefits of our solutions.

• Work closely with clients to understand their technical challenges and propose effective solutions.

• Dive into technical challenges, conducting proof-of-concept exercises, and providing hands-on support to ensure successful implementation.

• Play a key role in building and leading a high-performing global sales engineering team.

• Mentor and guide team members, fostering a collaborative and innovative team culture.

• Collaborate with cross-functional teams, including sales, product development, and customer support, to ensure a seamless customer experience.

• Provide technical support during the sales cycle, including responding to technical queries, creating technical documentation, and collaborating on proposals.

• Stay current with industry trends, emerging technologies, and competitor products to ensure our solutions remain competitive in the market.

Ideal Candidate Qualifications:

• Experienced pre- Sales Engineer with proven track record to SaaS, IT/ B2B technology companies, ideally with CRM Industry Knowledge.

• Technical Proficiency: Strong understanding of CRM systems and related technologies, including cloud platforms, databases, APIs, and integration methods.

• Proficiency in programming languages (SQL), familiarity with DevOps, Support practices can be beneficial. 

• (CRM) Implementation Experience: Hands-on experience in deploying, configuring, and customizing CRM solutions (e.g., Salesforce, Microsoft Dynamics, Zendesk, others) to meet customer requirements. 

• Problem-Solving Skills: Ability to troubleshoot complex technical issues related to software integrations, data migrations, performance optimizations, etc. 

• Consultative Approach: Capability to collaborate with sales teams, supporting teams, potential partners and customers to understand business pain and business requirements and recommend technical solutions that align with those requirements. 

• Pre-sales Support: Experience in providing technical pre-sales support, including product demonstrations, proof-of-concepts, proof of values and technical presentations to potential customers.

• Customer Focus/ Centricity: Strong customer service orientation with a focus on delivering prto-active and exceptional technical support and fostering positive customer relationships. 

• Project Management Skills: Ability to manage and prioritize multiple projects concurrently, ensuring timely delivery and customer satisfaction. 

• Continuous Learning: Willingness to stay updated with industry trends, new CRM features, and emerging technologies to provide innovative solutions to customers. 

• Collaborative Team Player: Effective communication and teamwork skills to collaborate with cross-functional teams, including sales, product management, and customer success.

• Analytical Mindset: Capability to analyze data and performance metrics to optimize CRM systems and drive business outcomes for customers. 

• Adaptability and Agility: Ability to adapt quickly to changing requirements and technologies in a fast-paced environment.