Solution Engineer

About Zowie:

Zowie brings speed and empathy to customer interactions. Our platform automates responses to repetitive questions around return policy, order status, etc. (even 70%+), and makes customer service agents 1.5x more productive, so they can then proactively turn website visitors into paying customers. We believe that buying online can and should feel like walking into your favorite local shop: personal, friendly, and easy.

What you'll do:

• Work with our Customer Success Team to improve Zowie’s business value to existing customers

• Support our team in advanced product configuration

• Become a product expert, be curious, and strive to find answers and work around on your own

• Be a bridge between business and technology - deep dive into business requirements, understand processes, find improvement opportunities, and translate them into technical solutions

• Work with customers’ technical teams to prepare specifications for dedicated integrations

• Implement dedicated integrations between the Zowie platform and customers’ systems

• Be responsible for direct contact with customers

Ideally, you’ll bring with you:

• Ability to write some Python code (for API, for example) and understanding of some web technologies such as HTML, CSS, and JavaScript

• Experience working directly with customers

• Good communication skills with which you’ll actively listen and explain complex technical issues in simple terms

• A customer-first attitude

• Working proficiency in English (both spoken and written)

• Demonstrable problem-solving skills

• A self-starter, results-driven approach

• A high degree of ownership

It’ll be awesome if you have:

• Experience working with APIs (REST, GraphQL, SOAP web services, etc.)

• Experience supporting chatbots

• Experience working in a similar position

We are:

• Ambitious and innovative. We never settle. We always look for better ways of doing things. 

• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team. 

• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment. 

• Growing fast. You’ll have a lot of autonomy and impact as we grow.