Solution Engineer

Your Role

As a Zip Solution Engineer, you are the primary pre-sales technical point of contact for the Zip solution suite. Your role is to be a champion for Zip, helping our prospects understand how our application will deliver value to their organization, and where Zip fits within their procurement and technical landscape. You are a true selling partner, fostering collaborative relationships with account executives and sales managers to drive deals to closure.

You are a trusted advisor to our prospective customers, giving them confidence that Zip can address their pain points, and helping translate their needs to our post-sales solutions consultants for a successful deployment. You are a subject matter expert on our solution’s capabilities and our roadmap. You funnel customer feedback to influence our product development efforts and help our sales partners understand how our newly developed solutions or enhancements are most effectively communicated.

You are an innovative problem solver - applying that skill to both developing solutions for our customers as well as driving the growth of our Pre-Sales organization. You provide input and feedback to adapt and improve our sales motion as it evolves with our growth.

Your Responsibilities

• Actively contribute to Zip’s sales efforts by supporting prospective customer-facing conversations, effectively conducting discovery, demonstrating our solutions, handling questions, and overcoming objections to help our prospects see the value in choosing Zip.

• As the first Pre-sales hire in Australia, you have a great opportunity to ensure that our initial motion in Asia lands successfully and your work will directly impact how we grow Zip’s presence in the region. As part of this, you will act as the voice of prospects in the region, working with presales leadership and early sales execs to land the right GTM motion.

• Respond to customer asks, including follow-up questions, demos, RFx and questionnaires

• Partner with the Sales team to deliver on our sales objectives and KPIs.

• Partner with the Post-Sales Solutions Consultants to ensure our customers experience a seamless transition from sale to onboarding - documenting and communicating their needs and objectives with proper expectations set for successful delivery.

• Deliver feedback internally to help ZIP grow and evolve - on processes and product.

Qualifications

• Strong solution selling skills - able to articulate the value of software solutions to customers, with messaging focused on how a solution addresses customers’ core pain points in a way that differentiates the solution

• Excellent discovery skills - able to lead customers through focused conversations to uncover pain, value, and our path to sales success

• Knowledge of key principles of software integration

• Has a strong solutioning mindset - focused on how to help customers envision how our solution meets their needs

• Skilled in troubleshooting technical issues

• Self-starter and quickly able to grasp new technology

• At least 3 years of experience in a solution selling environment or in a similar role with transferable skills

Nice to Haves

• Experience with implementing or administering key applications in our space: NetSuite, Coupa, Workday, Jira, ServiceNow, Ironclad, OneTrust, ProcessUnity, various SSO tools

• Integration or development experience is a plus - especially with using REST APIs and middleware tools.

• Familiarity with procurement and billing/AP space

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈 Start-up equity

• 🦷 Full health, vision & dental coverage

• 🚠 Team building events & happy hours

• 🌴 Flexible PTO

• 💻 Apple equipment plus home office budget

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!