Site Reliability Engineer (Fraud Defender)

Vonage Engineering Mission: Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world.

As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters

The Engineering team at Vonage is a fast growing group of talented engineers. They face multiple challenges associated with high performance, distributed systems, and processing large volumes of data in real time.

We are looking for SRE to help us develop and maintain a best in class fraud prevention platform. 

What you will do

• Create Software and Tooling that improves performance, stability, and reliability of the platform

• Monitor Application Metrics to help with improving software performance

• Build solutions that are highly resilient, scalable, and secure

• Use Terraform to create and manage AWS infrastructure for our platform

• Maintain metrics, dashboards and alerts with Prometheus, Grafana  and ELK to ensure we can respond proactively to any issues which arise

• Manage cloud-native applications which are deployed to Kubernetes using manifests you write through an Argo GitOps flow

• You may also need to write some code in Java or Go but your primary focus will be reliability of our platform

Our expectations:

• 4+ years of experience building and supporting cloud-based applications. AWS would be advantageous.

• Experience working on monitoring, logging and alerting solutions (Prometheus, Grafana, Alertmanager, ELK).

• Experience maintaining infrastructure as a code (Terraform).

• Knowledge of CI/CD tools such as Github Actions and Argo CD.

• Experience with Kubernetes.

• Knowledge of scripting languages like Bash or Python.

• Fluency in English.

• Knowledge of Java or Go.

What you will also bring:

• A solid team spirit, being open to share knowledge and experience with others.

• A good energy, a good dose of curiosity, and a desire to learn and improve yourself.

• A keen sense of seeing things from our customers’ point of view.

• A drive to always leave things better than how you found them. That applies to code, processes, interactions with people and every other aspect of your work life.

What we value

• Being disruptive. Getting things done. With smart people. Enjoying knowing that the work we do is having a global impact by enabling never before imagined communications

• We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and who are structured and committed in their approach. We iterate quickly, we fail fast, we take smart chances. We value those who will help us continue this spirit

• Values matter at Vonage. We are on a mission to bring value for consumers and enterprises through global cloud based communications

• But just as important as delivering value is how we deliver that value

• We believe in integrity. Both personally and professionally. We believe in empowering our employees and are actively seeking entrepreneurs in training who want to help build something larger

• We have gotten to this point by being committed, passionate, and focused on getting things done. We need more people like us. If this appeals to you then we encourage you to apply

What is in it for you

• Private Medical Insurance with the option to add dependents at your own cost

• Multisport Gym Membership

• Educational Assistance Reimbursement Program

• Polish Language Classes for non-native speakers

• Lunch and Learn Sessions held biweekly

• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development

• Three Paid Volunteer Days a Year

• Unlimited Discretionary Time Off

• Monthly Massage Sessions

• Reimbursement for the costs of prescription glasses

• Maternity and Paternity Leave

 #LI-JM2