Senior Support Engineer

The global data privacy software market is projected to grow from $2.36 billion in 2022 to $25.85 billion by 2029. 

So, if you are searching for an innovative career, then the cybersecurity industry might just be the one for you. Protegrity, an international provider of data protection solutions, is looking for new team members who want to make an impact in a company that prioritizes something we all care about: our privacy.

We need people who recognize the opportunity, can plan effectively, take action and execute in the enterprise marketplace with our intuitive, diverse, and future-forward global teams. 

So, are you up for collaborating with the best in data security?

Join us on this journey and make an impact with one of the top 25 global software providers. We look forward to making our world become a better place with you on our team. 

Apply and discover what’s next today!

This job is for you if

You are an enthusiastic technology person who would deep dive into an issue to get to the root cause and work on solutions to resolve the production issues for customers. For us customer data is most critical, and our product integration sits at the heart of customer data and they need the system to be up and running 24X7, 365 days to meet their requirement for data privacy and data availability.

As a key member of the Protegrity 24x7 Support Group you will be responsible for providing expertise knowledge to the Support team and Protegrity Customers. In this role, you will work closely with our Support team and clients to resolve any Protegrity software related issues including product installation. You will also be a conduit of customer information to the R&D and Product Management teams. 

By focusing our enabling our customer’s success and helping them achieve their desired business outcomes, you will become their trusted advisor responsible for extending the Protegrity footprint. Success in this role will be driven from a high level of curiosity and a structured approach to building new relationships, creating value for our customers, and ultimately booking new business.

You must have the ability to identify and interpret our clients/prospects business objectives, build and lead virtual internal teams to create and accurately present complex solutions in an informative and easily understood fashion, either face to face or in virtual meetings.

This individual contributor should also possess enthusiasm and entrepreneurial skills to be successful in a semi-unstructured environment within a matrixed growth organization.

Responsibilities:

• Experience with the following operating systems: Linux and Windows.

• Experience with at least 2 of the following technology streams:

• Container/Kubernetes

• Web based Platforms: Web Development and Networking with working knowledge of WEB technologies (for e.g.: REST, JSON, REGEX, etc..) and communication protocols such as HTTP(S), and TCP/IP.

• Comfortable SDK Knowledge: Java, Python, C, .Net and general shell scripting.

• Data Platforms: Hadoop-based distributions (CDP)

• Must remain current in industry and technology best practices and trends, providing value-added solutions.

• Act as industry subject matter expert, leveraging knowledge of specific industry challenges and opportunities to build trust and respect with both internal and external customers. Understand multiple use cases for the Protegrity product portfolio.

• Adherence to and application of Protegrity legal, compliance, risk, business continuity and administrative policy within the role and department(s) including the timely completion of training & awareness, affirmations and testing as requested. 

• As part of the responsibilities for this role, you will understand and readily support Protegrity’ s established corporate business practices, policies, internal controls, and procedures designed to create value or minimize risk.

Qualifications:

• BS degree or 6+ years real time on the job equivalent experience.

• Web based Platforms: Web Development and Networking with working knowledge of WEB technologies (for e.g.: REST, JSON, REGEX, etc..) and communication protocols such as HTTP(S), and TCP/IP.

• Cloud Platform: AWS, Azure, GCP (Any one of the clouds)

• Networking skills and commands for troubleshooting

• Strong knowledge of technology and how to apply technology to solve the customers business needs across the customer lifecycle.

• Excellent listener with an aptitude for problem solving and deductive reasoning skills

• Managing customer relation escalations for the accounts under management

Why Choose Protegrity:

• We offer a highly competitive compensation and benefits package as well as the excitement, challenges, and rewards of a fast-growing, entrepreneurial company.

• Become a member of a leading Data Protection, Privacy and Security company during one of the best market opportunities to come along in a generation.

• Competitive Compensation/Total Reward Packages that include:

• Health Benefits (Health/Dental/Vision)

• Paid Time Off (PTO)

• 401K

• Work on global projects with diverse, energetic, team members who respect each other and celebrate differences.

• Remote workforce

$95,000 - $125,000 a year

For residents of CA, WA, NY, MN, HI, IL, DC and CO, the pay range for this position is $95,000.00-$125,000.00. This range reflects the minimum and maximum base salary for this position plus any variable earnings, if applicable to the position. The individual compensation may be dependent on a variety of factors, such as geographic location, level, job-related knowledge, skills, and experience, and performance.

Should you accept this position, you must consent to and pass a Background Investigation, which includes (subject to country law), extended education, and additional criminal and civil checks.

We offer a competitive salary and comprehensive benefits with generous vacation and holiday time off. All employees are also provided access to ongoing learning & development.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All qualified applicants and current employees will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.

Please reference Section 12: Supplemental Notice for Job Applicants in our Privacy Policy to inform you of the categories of personal information that we collect from individuals who inquire about and/or apply to work for Protegrity USA, Inc., or its parent company, subsidiaries or affiliates, and the purposes for which we use such personal information.