Senior Product Manager - Mission Control
Mercury's ability to serve its customers well depends on what happens behind the scenes—and Mission Control is at the center of that. It's the platform that empowers every internal team to keep Mercury's banking* processes moving: payment operations, banking engineers, customer support, compliance, and risk all open it every day to know what needs attention, what needs investigation, and what needs action.
We're looking for a Senior Product Manager to own Mission Control from strategy to execution—and to build the next generation of the platform from the ground up. The tooling your users need doesn't fully exist yet, which makes this a genuinely 0-to-1 role with real stakes: what you build will be felt by nearly every team at Mercury, every single day. You'll have an explicit mandate to leverage AI to ship smarter operator tooling, and to hold Mercury's quality and design bar in a context where most companies settle for good enough.
*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
As part of the journey, we would expect you to:
Own the Mission Control roadmap: Define and drive the strategy and execution plan for Mercury's internal operator platform, keeping pace with Mercury's growth and regulatory requirements.
Build for the people who run Mercury: Develop deep empathy for the operators who live in Mission Control every day—payment ops, banking engineers, compliance, customer support—and translate their workflows into efficient, elegant tooling they'll rely on.
Set a high quality bar for internal products: Champion Mercury's design and quality standards in internal tooling, proving that 'internal-facing' doesn't mean second class.
Leverage AI to ship and scale: Identify where AI-powered features and intelligent automation can give operators leverage—helping them work faster, catch issues sooner, and do more with less.
Define controls and safety: Own the design of role-based access controls, separation of duties workflows, and audit logging that ensure safe, compliant actions across the platform.
Drive cross-functional alignment: Partner with engineering, design, compliance, risk, and operations to align on priorities and ship outcomes that keep Mercury's banking* operations running at their best.
Some things that might make you successful in a role like this:
7+ years of product management experience, ideally in fintech or building operator-facing or internal platforms.
A track record of shipping high-quality internal tools, admin experiences, or operator platforms—not just building them, but making them something teams are proud to use.
Deep empathy for internal users who rely on your product to do high-stakes work every single day.
Genuine excitement about AI as a product tool: you think actively about how AI can make operators faster and more effective, not just as a buzzword but as something you'd build toward.
Comfort navigating technical complexity—you engage deeply with engineers on systems, data flows, access control, and audit requirements without needing to write the code yourself.
A strong design sensibility that extends beyond consumer products—you believe every user interface deserves thoughtfulness, even when the user sits inside the company.
An excellent communicator and collaborator who thrives working across a diverse set of stakeholders and levels of seniority.
The total rewards package at Mercury includes base salary, equity, and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
US employees (any location): $200,700 - $250,900
Canadian employees (any location): CAD 189,700 - 237,100
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.
[Please see the independent bias audit report covering our use of Covey for more information.]
#LI-AT3
About the job
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Senior Product Manager - Mission Control
Mercury's ability to serve its customers well depends on what happens behind the scenes—and Mission Control is at the center of that. It's the platform that empowers every internal team to keep Mercury's banking* processes moving: payment operations, banking engineers, customer support, compliance, and risk all open it every day to know what needs attention, what needs investigation, and what needs action.
We're looking for a Senior Product Manager to own Mission Control from strategy to execution—and to build the next generation of the platform from the ground up. The tooling your users need doesn't fully exist yet, which makes this a genuinely 0-to-1 role with real stakes: what you build will be felt by nearly every team at Mercury, every single day. You'll have an explicit mandate to leverage AI to ship smarter operator tooling, and to hold Mercury's quality and design bar in a context where most companies settle for good enough.
*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
As part of the journey, we would expect you to:
Own the Mission Control roadmap: Define and drive the strategy and execution plan for Mercury's internal operator platform, keeping pace with Mercury's growth and regulatory requirements.
Build for the people who run Mercury: Develop deep empathy for the operators who live in Mission Control every day—payment ops, banking engineers, compliance, customer support—and translate their workflows into efficient, elegant tooling they'll rely on.
Set a high quality bar for internal products: Champion Mercury's design and quality standards in internal tooling, proving that 'internal-facing' doesn't mean second class.
Leverage AI to ship and scale: Identify where AI-powered features and intelligent automation can give operators leverage—helping them work faster, catch issues sooner, and do more with less.
Define controls and safety: Own the design of role-based access controls, separation of duties workflows, and audit logging that ensure safe, compliant actions across the platform.
Drive cross-functional alignment: Partner with engineering, design, compliance, risk, and operations to align on priorities and ship outcomes that keep Mercury's banking* operations running at their best.
Some things that might make you successful in a role like this:
7+ years of product management experience, ideally in fintech or building operator-facing or internal platforms.
A track record of shipping high-quality internal tools, admin experiences, or operator platforms—not just building them, but making them something teams are proud to use.
Deep empathy for internal users who rely on your product to do high-stakes work every single day.
Genuine excitement about AI as a product tool: you think actively about how AI can make operators faster and more effective, not just as a buzzword but as something you'd build toward.
Comfort navigating technical complexity—you engage deeply with engineers on systems, data flows, access control, and audit requirements without needing to write the code yourself.
A strong design sensibility that extends beyond consumer products—you believe every user interface deserves thoughtfulness, even when the user sits inside the company.
An excellent communicator and collaborator who thrives working across a diverse set of stakeholders and levels of seniority.
The total rewards package at Mercury includes base salary, equity, and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
US employees (any location): $200,700 - $250,900
Canadian employees (any location): CAD 189,700 - 237,100
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.
[Please see the independent bias audit report covering our use of Covey for more information.]
#LI-AT3