Senior People Operations Specialist
Title: Senior People Operations Specialist
Department: People Operations / HR Reports To: Director of People / Head of HR Location: Open to Remote, Hybrid, or Onsite
Position Summary
We are seeking a detail-oriented and systems-savvy Senior People Operations Specialist with 5-7 years of experience to support and optimize core HR operations. This role is responsible for managing the full employee lifecycle, administering benefits and leave programs, owning HR systems configuration, and leveraging AI tools to enhance operational efficiency. The ideal candidate thrives in a fast-paced environment, values compliance and accuracy, and is passionate about improving employee experience through scalable systems and processes.
Key Responsibilities
Employee Lifecycle Management
Lead and execute end-to-end onboarding and offboarding processes, ensuring a seamless and compliant employee experience.
Manage new hire documentation, I-9 verification, background checks, and system setup.
Coordinate and schedule interviews with hiring managers and team members, including preparing and distributing interview guides.
Conduct exit processes including documentation, benefits transition, and system deactivation, including exit interviews.
Leave of Absence (LOA) Administration
Administer and track all employee leave programs including FMLA, ADA, parental leave, short-term and long-term disability, and state/local leave programs.
Serve as the primary point of contact for employees regarding leave policies and processes.
Coordinate with payroll and benefits providers to ensure accurate leave pay and deductions.
Maintain compliance with federal, state, and local leave regulations.
Benefits Administration
Support day-to-day benefits administration including enrollments, life event changes, and open enrollment processes.
Partner with brokers and vendors to resolve employee inquiries.
Maintain benefits documentation and employee communications.
HRIS System Administration & Configuration
Serve as HRIS system administrator (e.g., Ceridian/Dayforce, Lattice, Greenhouse, etc.).
Configure workflows, fields, security roles, automations, and reporting dashboards.
Ensure data integrity through regular audits and system maintenance.
Support system integrations with payroll, benefits, ATS, and other platforms.
Document system processes and train stakeholders on HR systems functionality.
AI & Process Optimization
Identify opportunities to leverage AI tools and automation to improve People Operations processes.
Implement AI-driven solutions for reporting, onboarding workflows, knowledge management, and employee self-service.
Analyze HR metrics and generate insights using AI-enabled analytics tools.
Continuously evaluate emerging technologies to enhance operational efficiency and employee experience.
Compliance & Reporting
Maintain personnel records in compliance with employment laws and internal policies.
Prepare reports and audits related to headcount, turnover, benefits, and compliance.
Support policy updates and process documentation.
Qualifications
Bachelor’s degree in human resources, Business Administration, or related field.
HR certification (PHR, SHRM-CP, or equivalent).
5-7 years of progressive experience in People Operations, HR Operations, etc roles.
Hands-on experience administering LOA programs and benefits.
Experience serving as HRIS system administrator, including configuration and reporting.
Familiarity with HR compliance requirements (FMLA, ADA, HIPAA, COBRA, etc.).
Experience leveraging AI tools or automation platforms in HR operations.
Strong attention to detail and data integrity.
Excellent organizational and communication skills.
Experience in a high-growth or technology-driven organization, preferred
Core Competencies
Accountability
Adaptability
Applied Learning
Business Acumen
Collaboration
Customer Focus
Dealing w/Ambiguity
Decision Making
Driving for Results
Initiating Action
Planning and Organizing
Technical/Professional Knowledge
About the job
Apply for this position
Senior People Operations Specialist
Title: Senior People Operations Specialist
Department: People Operations / HR Reports To: Director of People / Head of HR Location: Open to Remote, Hybrid, or Onsite
Position Summary
We are seeking a detail-oriented and systems-savvy Senior People Operations Specialist with 5-7 years of experience to support and optimize core HR operations. This role is responsible for managing the full employee lifecycle, administering benefits and leave programs, owning HR systems configuration, and leveraging AI tools to enhance operational efficiency. The ideal candidate thrives in a fast-paced environment, values compliance and accuracy, and is passionate about improving employee experience through scalable systems and processes.
Key Responsibilities
Employee Lifecycle Management
Lead and execute end-to-end onboarding and offboarding processes, ensuring a seamless and compliant employee experience.
Manage new hire documentation, I-9 verification, background checks, and system setup.
Coordinate and schedule interviews with hiring managers and team members, including preparing and distributing interview guides.
Conduct exit processes including documentation, benefits transition, and system deactivation, including exit interviews.
Leave of Absence (LOA) Administration
Administer and track all employee leave programs including FMLA, ADA, parental leave, short-term and long-term disability, and state/local leave programs.
Serve as the primary point of contact for employees regarding leave policies and processes.
Coordinate with payroll and benefits providers to ensure accurate leave pay and deductions.
Maintain compliance with federal, state, and local leave regulations.
Benefits Administration
Support day-to-day benefits administration including enrollments, life event changes, and open enrollment processes.
Partner with brokers and vendors to resolve employee inquiries.
Maintain benefits documentation and employee communications.
HRIS System Administration & Configuration
Serve as HRIS system administrator (e.g., Ceridian/Dayforce, Lattice, Greenhouse, etc.).
Configure workflows, fields, security roles, automations, and reporting dashboards.
Ensure data integrity through regular audits and system maintenance.
Support system integrations with payroll, benefits, ATS, and other platforms.
Document system processes and train stakeholders on HR systems functionality.
AI & Process Optimization
Identify opportunities to leverage AI tools and automation to improve People Operations processes.
Implement AI-driven solutions for reporting, onboarding workflows, knowledge management, and employee self-service.
Analyze HR metrics and generate insights using AI-enabled analytics tools.
Continuously evaluate emerging technologies to enhance operational efficiency and employee experience.
Compliance & Reporting
Maintain personnel records in compliance with employment laws and internal policies.
Prepare reports and audits related to headcount, turnover, benefits, and compliance.
Support policy updates and process documentation.
Qualifications
Bachelor’s degree in human resources, Business Administration, or related field.
HR certification (PHR, SHRM-CP, or equivalent).
5-7 years of progressive experience in People Operations, HR Operations, etc roles.
Hands-on experience administering LOA programs and benefits.
Experience serving as HRIS system administrator, including configuration and reporting.
Familiarity with HR compliance requirements (FMLA, ADA, HIPAA, COBRA, etc.).
Experience leveraging AI tools or automation platforms in HR operations.
Strong attention to detail and data integrity.
Excellent organizational and communication skills.
Experience in a high-growth or technology-driven organization, preferred
Core Competencies
Accountability
Adaptability
Applied Learning
Business Acumen
Collaboration
Customer Focus
Dealing w/Ambiguity
Decision Making
Driving for Results
Initiating Action
Planning and Organizing
Technical/Professional Knowledge