Senior Manager Customer Success Operations
We’re seeking a Senior Manager, Customer Success Operations in EMEA, to drive the execution and optimization of our global Customer Success (CS) framework. This role is a hands-on operational expert responsible for building, optimizing, and maintaining the processes and tooling that enable our Customer Success Managers (CSMs) to deliver scalable and predictable customer value across our enterprise base.
This is a highly technical and hands-on role where you will be the primary owner for the CS technology stack, directly implementing and refining the operational infrastructure needed for efficient execution and long-term growth.
Responsibilities
Process Design and Execution: Design, implement, and maintain efficient operational processes to support the Customer Success lifecycle, ensuring consistency and predictability in onboarding, health monitoring, and renewal management.
Customer Success Tooling Ownership (Deep Expertise): Serve as the deep subject matter expert for Customer Success platforms (Salesforce, Slack, Gainsight, Totango, or similar) and related CRM systems. This includes configuration, workflow automation, data integrity, and end-user training.
Performance Analytics and Reporting: Develop, maintain, and own key performance indicator (KPI) dashboards, metrics, and reports to monitor customer health, flag risks, and identify opportunities for expansion or efficiency gains.
To the extent required by state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
professional/education experience, skills/abilities, internal equity, and budgetary considerations. In addition, Hammerspace offers a broad range of health plans for medical, dental, vision, life land disability. We also offer 401k plans and flexible time off. Applications will be accepted until the position is filled.
Hammerspace is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
Senior Manager Customer Success Operations
We’re seeking a Senior Manager, Customer Success Operations in EMEA, to drive the execution and optimization of our global Customer Success (CS) framework. This role is a hands-on operational expert responsible for building, optimizing, and maintaining the processes and tooling that enable our Customer Success Managers (CSMs) to deliver scalable and predictable customer value across our enterprise base.
This is a highly technical and hands-on role where you will be the primary owner for the CS technology stack, directly implementing and refining the operational infrastructure needed for efficient execution and long-term growth.
Responsibilities
Process Design and Execution: Design, implement, and maintain efficient operational processes to support the Customer Success lifecycle, ensuring consistency and predictability in onboarding, health monitoring, and renewal management.
Customer Success Tooling Ownership (Deep Expertise): Serve as the deep subject matter expert for Customer Success platforms (Salesforce, Slack, Gainsight, Totango, or similar) and related CRM systems. This includes configuration, workflow automation, data integrity, and end-user training.
Performance Analytics and Reporting: Develop, maintain, and own key performance indicator (KPI) dashboards, metrics, and reports to monitor customer health, flag risks, and identify opportunities for expansion or efficiency gains.
To the extent required by state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
professional/education experience, skills/abilities, internal equity, and budgetary considerations. In addition, Hammerspace offers a broad range of health plans for medical, dental, vision, life land disability. We also offer 401k plans and flexible time off. Applications will be accepted until the position is filled.
Hammerspace is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.