Senior IT SaaS Administrator

We’re looking for a collaborative and self-motivated Senior IT SaaS Administrator to join our quickly growing team and make a big impact.

As an IT SaaS Admin on the IT/Security Team, you’ll work closely with Security, HR, BizOps, and managers to provision access, automate workflows, administer our SaaS applications and manage our vendors. You will also participate in fulfilling IT service management requests and resolving help desk tickets. You will oversee the configuration, security, integration, evaluation, purchasing, licensing, and onboarding/off-boarding of all the software-as-a-service (SaaS) applications within Muck Rack’s technology portfolio.  The person in the role will be responsible for forecasting SaaS spend and identifying redundancies in tool usage, minimizing unnecessary licensing.

Our IT tech stack includes Okta, Google Workspace, Microsoft 365, Slack, Zoom, Trelica, CrowdStrike Falcon, 1Password, Shortcut, Github Enterprise and more. Our technology team is focused on scale, quality, delivery, and thoughtful customer experience. We ship frequently without sacrificing work/life balance and want to build a quality IT team that empowers our employees to serve our customers.

To be set up for success in this role, you’ll need to have:

• 2+ years total professional experience as an IT SaaS Admin and 3+ years as an IT associate

• Experience with administering SaaS apps like Google Workspace, M365, Slack, Zoom, and Trelica

• Experience with identity and access management (IAM), ideally with Okta

• Experience with SOC2 and/or ISO 27001 compliance audits

• Experience with mobile device management and administration, ideally with Jamf Pro and Intune

• Experience with supporting and troubleshooting macOS and Windows endpoints

• Experience with ITSM and ticketing systems, such as Freshservice, Jira, ServiceNow, Zendesk, etc.

• Strong knowledge of IT automation and scripting languages, such as Bash, Python, JavaScript, etc.

If any of the below also describe you, this could be an exciting opportunity:

• Want to be a member of our IT team as we central vendor management

• Build out integrations and automate repetitive tasks

• Elevate the end-user experience using tech

• Make decisions that can impact the enterprise as a whole with our IT plans

• Interest in journalism, news, media or social media

In addition, we’re always looking for candidates who:

• Have excellent communication skills with an ability to explain ideas clearly, give and receive feedback, and work well with team members

• Exhibit a willingness to learn in areas where they have less experience with our tech stack

• Take pride in the quality of their work and want to build out improvements to existing systems and to create new ones

• Familiar with IT endpoint security and corporate security best practices

• Take a logical approach to problem solving that combines analytical thinking and intuition

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team

• 45 min Zoom interview with the hiring manager

• Peer interviews with several team members

• Final call(s) with executive team member(s) 

Salary

The starting salary for this role is between $110,000-$126,000, depending on skills and experience. Total compensation for this role consists of base salary and a quarterly bonus plan. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.