Senior Integrations Consultant

A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience

We have an exciting vision for cybersecurity that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations rather than one-off training sessions.

We help the world’s biggest brands, like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.

We’re looking for a Senior Integrations Consultant to join our growing Customer Experience Operations team. The Integrations Consultant will interface with customers and internal teams to consult, design, develop, and implement integrations with 3rd party applications to meet defined technical requirements, use-cases, and desired outcomes. You will be responsible for leveraging the Immersive Labs platform’s data sources, customer and vendor documentation, and your skills to become a subject matter expert and make an immediate impact within the Customer Experience team.

What You’ll Do

• Consult and advise on creative solutions that meet customers’ technical requirements, use-cases, and desired outcomes for 3rd party integrations with the Immersive Labs platform

• Develop, test, implement, and maintain custom integrations, satisfying customer specifications

• Collaborate with Product, Content, and Engineering teams to serve as the voice of the customer and influence product and services innovation

• Partner with GTM and product leadership to prioritize the development and delivery of integrations based on demand and impact

• Immerse yourself into the cyber security community to remain informed of trends and new technologies 

Who You Are

• 3+ years work experience in back-end engineering or software development

• Proficiency in multiple coding, scripting, and data query languages - for example, Ruby, Javascript, Bash, Powershell, Python, SQL, or GraphQL

• Hands-on experience with Windows & Linux operating systems, iPaaS tools (e.g., Workato, Mulesoft, GoAnywhere), GIT, and Docker

• Relevant customer facing experience is preferred (e.g. consulting, technical support)

• Provide API management, application integration platform, security, and other application modernization expertise to support the technical relationship with Immersive Labs customers

• Work with the account team to identify and qualify business opportunities, understand key customer requirements, and develop a strategy to achieve a technical win

Immersive Labs’ growth has been fueled by our values that underpin everything we do, here's how they relate to this role:

• Driven - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission

• Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers, and partners; everyone has opportunities to thrive

• Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes

• One Team - We are a talented global team working together to achieve our vision

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Prosper in our success with share options, and rewards for doing great work and living our values

• Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support

• Save for the future with a 401K match of up to 5% – effective immediately

• 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and your birthday off

• Flexible and remote working, so you can work when and where you work best

• Career and learning development through the platform and our Learn Anything fund

• While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station

• Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms)

Find out more at https://careers.immersivelabs.com 

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.