Senior Data Scientist

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital Analytics & Insights Practice is looking for a smart, energetic person that is intimately familiar with mining big data & delivering big vision, developing turnkey consulting solutions, and leveraging decision science to revolutionize our clients’ businesses.

We combine human insight and the speed of technology to transform our clients’ interactions with their customers. Advanced analytics of the customer experience and customer interactions is our expertise.

What You'll Be Doing

• You will be a part of our Global Data Science Center focused on helping our clients find and seize opportunities in their markets. 

• Work within our proprietary big data cloud computing platform to create data science products for our customers

• Support the development of consulting products such as customer experience scores, customer journey management, and marketing optimization solutions 

• Leverage a mixture of data science methods such as SVM, neural nets, decision trees, and regression models to deliver proprietary uplift model solutions

• Maintain our stellar reputation with our clients and drive >80 client NPS

• Support the introduction and advancement of decision science throughout our contact center engagements

• Recommend or introduce new data science methods where they add value to our work

Leadership 

• Mentor and develop junior colleagues

• Align resources to projects

• Recommend and introduce new methods where relevant

Resource planning

• Recommend required resources to managers

• Align required resources to client schedules

• Mentor data engineers and architects on requirements 

• Develop requirements and technical specifications documents for use by engineers

Delivery

• Recommend project timelines to managers

• Drive on-time delivery and identify and escalate risks to managers

• Support attainment of annual goals for client satisfaction

• Deliver your own solutions while collaborating on other projects

What You'll Bring to the Role

• Training and Experience

• Masters in Data Science, Statistics, Computer Science, Economics, IE/OR, Applied Mathematics or related field is required; PhD is a plus

• 2-5 years' experience developing predictive analytics solutions since completing the post-baccalaureate program

• Experience delivering solutions using regression modeling and machine learning techniques

• Experience delivering solutions using large datasets (multi-Gb or larger)

• Experience communicating project results to senior decision makers

Technical Skills

• Expert at developing and implementing predictive analytics solutions in Python; experience with PySpark and SAS is a big plus

• Ability to independently code SQL queries to extract data from databases

• Ability to identify effective, relevant statistical and/or mathematical methods to solve complex business problems 

• Experience working within either AWS or MS Azure big data environments

• Ability to understand the business questions and tackle them using machine learning or statistical method

• Capable of explaining the pros and cons of different model methods and be able to propose solutions to improve existed models

• Experience solving both binary and multi-class classification problem, as well as audience segmentation

Project and Team Skills

• Ability to translate client requests into approach statements and project plans 

• Ability to communicate results of advanced analytic solutions in clear business terms

• Expert in the use of the MS Office suite of products, especially Excel and Powerpoint, present results to clients and colleagues

What You Can Expect

• The anticipated range for individuals expressing interest in this position is $110,000 - $140,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. This position is eligible to participate in an incentive program.

• Benefits available to eligible employees include

• Medical, dental, and vision 

• Tax-advantaged healthcare accounts

• Financial and income protection benefits

• Paid time off (PTO) and wellness time off

#LI-DNI

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

#LI-RemoteUS