Adoption & Business Value

• Promote KlearNow usage across assigned accounts throughout the US and Canada, focusing on measurable business outcomes and ROI.

• Translate KlearNow features and capabilities into client-specific business benefits and use cases.

• Build ROI cases, executive narratives, and business cases that drive adoption and executive buy-in.

Executive Engagement & Strategic Partnerships

• Lead Quarterly Business Reviews (QBRs) that connect KlearNow platform performance to customer trade operations outcomes.

• Cultivate senior-level relationships across business units to align KlearNow with strategic goals and digital transformation roadmaps.

• Serve as the client-facing liaison for executive stakeholders, providing guidance and aligning technology with business priorities.

• Maintain and grow partnerships that position KlearNow as a preferred enabler for transformation initiatives.

Commercial Ownership & Portfolio Expansion

• Own the full commercial lifecycle post-sale: adoption, renewal, and expansion.

• Identify, qualify, and pursue expansion opportunities across teams and business units to increase footprint and wallet share.

• Negotiate renewals and contract expansions in partnership with Sales leadership.

Success Metrics & Reporting

• Set, measure, and report KPIs (adoption, ROI, revenue share, and others) to stakeholders and leadership.

• Monitor and maintain account health scores; own escalation and recovery plans for at-risk accounts.

• Oversee timelines, deliverables, and stakeholder communication for high-impact client initiatives.

Cross-Functional Advocacy

• Bring client feedback and requirements into product planning and cross-functional strategy to ensure KlearNow evolves with user needs.

• Serve as a subject matter resource on customers' trade compliance workflows — broker operations, entry types, IEEPA/tariff implications, and HTS classification needs.

• Coordinate with Engineering and Operations on platform escalations that affect your accounts

• Minimum 10 years in Customer Success, Account Management, or a combination role, ideally in SaaS, logistics, trade compliance, or supply chain software.

• Preferably 3-5 years working for and/or with national, enterprise-level customs brokerage houses.

• Demonstrated track record owning renewals and expansion revenue, not merely customer satisfaction scores.

• Experience managing complex, multi-stakeholder strategic enterprise-level accounts at the VP and C-suite level.

• Familiarity with customs brokerage, freight forwarding, and/or trade compliance operations is a significant advantage.

Skills & Competencies

• Executive presence: proven success presenting to VP- and C-level audiences and running QBRs independently.

•  U.S. Customs Broker License issued by U.S. Customs and Border Protection (CBP) or equivalent such as a Certified Customs Specialist (CCS) designation from the NCBFAA is preferred

• Commercial acumen: understands ARR, GRR, NRR, and can build a compelling business case for expansion.

• Structured communicator: translates operational complexity into crisp executive updates, escalation summaries, and renewal narratives.

• Data-driven: comfortable pulling and interpreting account health data from CRM and platform dashboards (HubSpot experience a plus).

• Project management instinct: tracks deliverables, flags risk early, and keeps multi-stakeholder initiatives on track.