Product Support Engineer - Weekend Warrior
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Hours for this position are:
Wednesday to Sunday
Hours are 08:00 to 17:00 UTC
The Role
As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls.
This is a unique opportunity to join our team and make a difference in a growing, innovative company. In This Role You Will
Monitor operational pager alerts in an efficient and timely manner.
Improve customer self service through better processes and documentation.
Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.
Liaise with your technical peers for resolution of escalated cases.
You May Be Fit For This Role If You Have
Strong customer-focus, interpersonal and communication skills.
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.
Continually looking to solve problems.
Understand issues and requirements well in order to provide solutions.
Outgoing and socially interactive.
A self starter looking to assist at any moment and to take the initiative.
Balancing daily workload and multi-tasker who can effectively prioritize work.
What We Value
Experience in a product support/application role.
Voice over IP experience with the SIP signalling protocol or other related telephony protocols.
An understanding of general web technologies such as API/SDK's.
Confidence with technology and the Internet.
A natural curiosity and experience in applying technology to resolve customer issues.
Technologies We Use
A variety of languages including Python, Java, Elixir, Scala, Go, Angular, and React.
Open-source technologies like Cassandra, Spark, and ElasticSearch.
Industry-standard build tooling, including Docker, Consul, Jenkins, Ansible, Github and Kubernetes.
#LI-KG1
#LI-TURKEY
Product Support Engineer - Weekend Warrior
To see similar active jobs please follow this link: Remote Development jobs
Hours for this position are:
Wednesday to Sunday
Hours are 08:00 to 17:00 UTC
The Role
As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls.
This is a unique opportunity to join our team and make a difference in a growing, innovative company. In This Role You Will
Monitor operational pager alerts in an efficient and timely manner.
Improve customer self service through better processes and documentation.
Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.
Liaise with your technical peers for resolution of escalated cases.
You May Be Fit For This Role If You Have
Strong customer-focus, interpersonal and communication skills.
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.
Continually looking to solve problems.
Understand issues and requirements well in order to provide solutions.
Outgoing and socially interactive.
A self starter looking to assist at any moment and to take the initiative.
Balancing daily workload and multi-tasker who can effectively prioritize work.
What We Value
Experience in a product support/application role.
Voice over IP experience with the SIP signalling protocol or other related telephony protocols.
An understanding of general web technologies such as API/SDK's.
Confidence with technology and the Internet.
A natural curiosity and experience in applying technology to resolve customer issues.
Technologies We Use
A variety of languages including Python, Java, Elixir, Scala, Go, Angular, and React.
Open-source technologies like Cassandra, Spark, and ElasticSearch.
Industry-standard build tooling, including Docker, Consul, Jenkins, Ansible, Github and Kubernetes.
#LI-KG1
#LI-TURKEY