Practice Engineer
An overview of this role
As a Practice Engineer on our CX Engineering team, you'll build and improve the platforms, tools, and automation that help GitLab's Customer Success (CS) and Professional Services (PS) teams deliver measurable customer outcomes at scale. You'll focus on modern web applications, integrations, and service delivery tools that support GitLab's three strategic customer journeys: AI Modernization, Security Modernization, and DevOps Modernization. Much of your work will center on building dashboards and assessment tools that make it easier for CS and PS teams to understand, track, and improve customer adoption.
You'll collaborate closely with Journey Portfolio Leads and CX stakeholders to translate service needs into technical solutions. You'll integrate with enterprise platforms like GitLab, Salesforce, Gainsight, and Kantata. You'll also help drive adoption by creating documentation, delivery kits, and technical artifacts, and by supporting onboarding and troubleshooting for CX Engineering tools. This is a net-new, highly impactful role on a small, remote-first engineering team. You'll contribute directly to both the CX Engineering platform portfolio and the customer experience. You'll be part of a 'center of excellence' for how GitLab delivers services at scale.
Some examples of our projects include:
Customer Wins Portal: A smart search engine that helps CX and Sales quickly find relevant customer stories and outcomes.
Adoption Assessment Platform: A web application that evaluates customer adoption across GitLab capabilities and surfaces actionable insights for customers to take.
Congregate: A strategic customer data migration tool that streamlines moving customer data into GitLab at scale.
Evaluate: Instance scanning tool for evaluating GitLab, GitHub, Bitbucket Server, ADO, and Jenkins to assist with scoping out services.
What you'll do
Build and maintain journey-enabling platforms, assessment tools, dashboards, and portals that help Customer Success (CS) and Professional Services (PS) deliver customer outcomes at scale, aligned with GitLab's strategic customer journeys (AI, Security, and DevOps Modernization).
Design and develop custom applications using modern web technologies (Vue.js, React, TypeScript, Python) deployed on GitLab Pages or cloud infrastructure, with a focus on secure, well-tested, and maintainable code.
Create and enhance integrations between CX Engineering tools and enterprise platforms such as the GitLab API, Salesforce, Gainsight, and Kantata.
Implement automation that reduces manual effort in service delivery, improves operational efficiency, and supports consistent, high-quality execution.
Create delivery kits, technical artifacts, and documentation that enable CX teams to adopt tools, understand architecture, and troubleshoot common issues.
Collaborate with Journey Portfolio Leads and CX stakeholders to translate service requirements into technical solutions, and support CS and PS teams through issue triage, onboarding sessions, and ongoing platform improvements.
What you'll bring
Proficiency in at least one modern programming language, such as Python, JavaScript/TypeScript, or Ruby.
Experience building web applications using modern frontend frameworks (Vue.js, React, or similar).
Familiarity with REST APIs, GraphQL, and common integration patterns.
Experience working with Git, GitLab CI/CD, and modern DevOps practices.
Understanding of database technologies (for example, MongoDB, PostgreSQL, or similar).
Comfort working with cloud platforms (such as GCP or AWS) and containerization tools like Docker.
Knowledge of the software development life cycle, DevOps, and DevSecOps practices, as well as GitLab’s product capabilities across multiple stages.
Strong problem-solving, communication, and collaboration skills, with the ability to work effectively in a remote, async-first environment.
About the team
On the CX Engineering team, we focus on the operational excellence of the entire CX delivery lifecycle so customer journeys run consistently across hundreds of concurrent engagements. We work at the intersection of immediate customer need and technical possibility, using what we learn to build tools that solve real problems and inform the product roadmap.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$85,800—$160,000 USD
About the job
Apply for this position
Practice Engineer
An overview of this role
As a Practice Engineer on our CX Engineering team, you'll build and improve the platforms, tools, and automation that help GitLab's Customer Success (CS) and Professional Services (PS) teams deliver measurable customer outcomes at scale. You'll focus on modern web applications, integrations, and service delivery tools that support GitLab's three strategic customer journeys: AI Modernization, Security Modernization, and DevOps Modernization. Much of your work will center on building dashboards and assessment tools that make it easier for CS and PS teams to understand, track, and improve customer adoption.
You'll collaborate closely with Journey Portfolio Leads and CX stakeholders to translate service needs into technical solutions. You'll integrate with enterprise platforms like GitLab, Salesforce, Gainsight, and Kantata. You'll also help drive adoption by creating documentation, delivery kits, and technical artifacts, and by supporting onboarding and troubleshooting for CX Engineering tools. This is a net-new, highly impactful role on a small, remote-first engineering team. You'll contribute directly to both the CX Engineering platform portfolio and the customer experience. You'll be part of a 'center of excellence' for how GitLab delivers services at scale.
Some examples of our projects include:
Customer Wins Portal: A smart search engine that helps CX and Sales quickly find relevant customer stories and outcomes.
Adoption Assessment Platform: A web application that evaluates customer adoption across GitLab capabilities and surfaces actionable insights for customers to take.
Congregate: A strategic customer data migration tool that streamlines moving customer data into GitLab at scale.
Evaluate: Instance scanning tool for evaluating GitLab, GitHub, Bitbucket Server, ADO, and Jenkins to assist with scoping out services.
What you'll do
Build and maintain journey-enabling platforms, assessment tools, dashboards, and portals that help Customer Success (CS) and Professional Services (PS) deliver customer outcomes at scale, aligned with GitLab's strategic customer journeys (AI, Security, and DevOps Modernization).
Design and develop custom applications using modern web technologies (Vue.js, React, TypeScript, Python) deployed on GitLab Pages or cloud infrastructure, with a focus on secure, well-tested, and maintainable code.
Create and enhance integrations between CX Engineering tools and enterprise platforms such as the GitLab API, Salesforce, Gainsight, and Kantata.
Implement automation that reduces manual effort in service delivery, improves operational efficiency, and supports consistent, high-quality execution.
Create delivery kits, technical artifacts, and documentation that enable CX teams to adopt tools, understand architecture, and troubleshoot common issues.
Collaborate with Journey Portfolio Leads and CX stakeholders to translate service requirements into technical solutions, and support CS and PS teams through issue triage, onboarding sessions, and ongoing platform improvements.
What you'll bring
Proficiency in at least one modern programming language, such as Python, JavaScript/TypeScript, or Ruby.
Experience building web applications using modern frontend frameworks (Vue.js, React, or similar).
Familiarity with REST APIs, GraphQL, and common integration patterns.
Experience working with Git, GitLab CI/CD, and modern DevOps practices.
Understanding of database technologies (for example, MongoDB, PostgreSQL, or similar).
Comfort working with cloud platforms (such as GCP or AWS) and containerization tools like Docker.
Knowledge of the software development life cycle, DevOps, and DevSecOps practices, as well as GitLab’s product capabilities across multiple stages.
Strong problem-solving, communication, and collaboration skills, with the ability to work effectively in a remote, async-first environment.
About the team
On the CX Engineering team, we focus on the operational excellence of the entire CX delivery lifecycle so customer journeys run consistently across hundreds of concurrent engagements. We work at the intersection of immediate customer need and technical possibility, using what we learn to build tools that solve real problems and inform the product roadmap.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$85,800—$160,000 USD