Manager - Solution Architect

About 1Password:

We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

The 1Password Solutions Architect team is a valuable resource to our customers looking to deploy our most technical solutions. A typical solutions architect customer engagement might include working with various customer stakeholders to deploy our SCIM bridge, roll out Passage or Events API, or even identify and develop custom scripts using our CLI coupled with Python. 

As Manager, Solutions Architects, you’ll report to the Director, Solutions Engineering and support a team of exceptional individuals who are natural tinkerers and builders of solutions. An ideal candidate would foster, enable, and share their curiosity.  

You’ll be responsible for building programs around new features and products, developing and refining processes alongside our Solutions Engineering team, and guiding the team into the next evolution of solutions architecture and adding to, and improving the services offered at 1Password.

This is a remote opportunity within Canada or the US.

What we're looking for:

• 2+ years of experience leading a team of highly technical individual contributors  

• Experience in managing complex projects. Direct experience with cloud infrastructure and development projects is a bonus 

• Excellent organizational skills to manage a growing library of service offerings spread across a global team 

•  A highly effective communicator who excels at working cross-functionally to nurture strong relationships with the other teams within Go-to-Market and the rest of 1Password 

•  A positive leader who maintains a healthy and supportive environment for their team in which everyone is supported, encouraged, and meaningfully challenged to do great work 

•  Experience leading a team through times of fast-paced change and role expansion 

•  Previous experience in SaaS and professional services is a plus

What you can expect:

• Partner with your direct leader and other leaders within Go-to-Market to plan and 

• implement the long-term vision for Solutions Architecture offerings and professional services 

•  Collaborate within the Solutions teams to refine and improve our engagement and escalation processes for the teams we support 

• Deploy and iterate on tooling needed to support, plan, and directly collaborate with customers through complex engagements 

• Analyze call volume and patterns and report on the progress of OKRs and team metrics to senior management 

• Work with our HR and talent teams to continue to grow the team in North America and EMEA 

•  Contribute to highly effective onboarding and development processes for current and future team members 

•  Work closely with the team to develop a program for continuously improving customer interaction efficiency and quality 

• Build upon a strong foundation of continuous learning by identifying and providing opportunities for the team to expand their knowledge and develop their skills 

•  Support and nurture an exceptionally collaborative team by creating a strong culture of feedback, psychological safety, and communication

USA-based roles only: The annual base salary for this role is between $140,000 USD and $165,000 USD and is commission-eligible. The role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $131,000 CAD and $154,000 CAD and is commission-eligible. The role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing

> 👶 Maternity and parental leave top-up programs

> 👟 Wellness spending allowance

> 🏝 Generous PTO policy 

> 💖 Company-wide wellness days off scheduled throughout the year 

> 🧠 Wellness Coach membership

> 🩺 Comprehensive health coverage

 Growth and future 

> 📈 Company equity for all full-time employees

> 💸 Retirement matching program

> 💡 Training budget, 1Password University access, and learning sessions

> 🔑 Free 1Password account (and friends and family discount!) 

Flexibility and community

> 🤝 Paid volunteer days 

> 🌎 Employee-led DEIB programs and ERGs and ECGs

> 🏠 Fully remote environment

> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias audit information. A reasonable accommodation, reasonable alternative selection process, appeal or to exercise your right to opt-out of AADM may be requested by emailing nextbit@agilebits.com with subject 'AI accommodation request'. For additional information see our Candidate Privacy Notice.