Manager, Delivery Solutions Architect - HLS

P-5

Candidates in the listed region are encouraged for this role, we are open to remote candidates with a preference in the North East at one of our office hubs.  

Reporting to the Sr Manager, Field Engineering for Healthcare & Life Sciences. You’ll be responsible for building and leading a team of Delivery Solution Architects. DSA’s lead the post sales technical strategy for our largest Enterprise customers, with a focus on ensuring use cases go into production as quickly and smoothly as possible. This requires resource orchestration skills and a solid understanding of Databricks technology and the Data+AI ecosystem. 

As a DSA Manager you will shape and monitor the post sales execution strategy for the customers in your region, in close collaboration with our sales, pre-sales and professional services teams as well as partners. You will be responsible for one of the DSA teams in the AMER Regulated Healthcare and Life Sciences (HLS) vertical and you will report to the DSA leader covering the entire AMER Regulated HLS vertical. You will make investment decisions in collaboration with the sales and SA managers for your region. You will help shape and adjust the value proposition of the DSA role for your region and promote it in front of sales teams and customers. 

You will be technical sponsor and thought-leader to a select number of customers. You will hire and coach your team (of Delivery Solution Architects) to prioritize and work with different customer stakeholders up to C-level executives, with the goal of driving usage growth by getting use cases into production, faster. 

The Impact You Will Have:

• Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (usage growth, career growth and hiring)

• Hire, coach, and grow a team of Delivery  Solutions Architects for a company in high-growth mode

• Keep your team of DSA’s ahead of the technical curve. A DSA adds value by maintaining advanced knowledge of the technology stack, and advising customers on the best use of it in their architecture. You will make sure that your team is continuously learning and staying in-line with  the other field functions while consistently exceeding their certification goals

• Assign accounts and distribute work across individuals for optimal customer coverage and team balance

• Inspire the team to be customer obsessed by understanding customer goals, their use cases, and Databricks technology

• Build relationships and partner with Sales, SA, SSA, and professional services teams to accelerate growth of customers

• Work with cross functional teams to reduce customer risk and help your team with escalations and address any issues or blockers

• Lead team activities to monitor customer progress and forecast growth

• Provide input to grow and improve internal processes, drive operational rigor and lead programs that drive impact across the organization

• Maintain a robust hiring pipeline at all times

What We Look For:

• 10+ years of successful experience in a customer facing technical GTM role

• Proven delivery experience in  SaaS Technologies, particularly in the areas of Data Analytics, Data Warehousing, Data Engineering, ETL, Machine Learning, AI or Data Science.

• 2+ years of experience building and leading technical pre/post-sales teams - hiring, on-boarding, and enabling pre/post-sales professionals (preferred but not mandatory). Please note, high performing IC candidates with demonstrated interest and initiatives towards the leadership track will be considered

• Trusted advisor to technical executives that guide strategic data project delivery decisions

• Lead a team through best practices for architecture discussions, use case  Go-Lives, creating project and execution plans and customer growth strategy

• Create a positive morale for the team and help foster a working relationship between Field Engineering, Sales, and other important internal partners

• Experience in delivery and deployment of workloads or data products into production, e.g. in a delivery architect, project manager, devops, or service/product owner role

• Conversant with business issues our customers face today and likely big data use cases in different industries

Benefits

• Medical, dental, vision

• 401k Retirement Plan

• Unlimited Paid Time Off

• Catered lunch (everyday), snacks, and drinks

• Gym reimbursement

• Employee referral bonus program

• Awesome coworkers

• Maternity and paternity plans

About Databricks

Databricks' mission is to accelerate innovation for its customers by unifying Data Science, Engineering and Business. Founded by the original creators of Apache Spark™, Databricks provides a Unified Analytics Platform for data science teams to collaborate with data engineering and lines of business to build data products. Users achieve faster time-to-value with Databricks by creating analytic workflows that go from ETL and interactive exploration to production. The company also makes it easier for its users to focus on their data by providing a fully managed, scalable, and secure cloud infrastructure that reduces operational complexity and total cost of ownership. Databricks, venture-backed by Andreessen Horowitz, NEA and Battery Ventures, among others, has a global customer base that includes Salesforce, Viacom, Shell, and HP. For more information, visit www.databricks.com.

Apache, Apache Spark and Spark are trademarks of the Apache Software Foundation.