Lead Developer – Amazon Connect

Experience: 8+ Years Location: Remote – India Employment Type: Full-time

About the Role

We are seeking a Lead Developer (Amazon Connect) to design and deliver cloud-based contact center applications leveraging AWS and Amazon Connect. The role is fully remote and ideal for a senior engineer with strong technical depth in AWS cloud telephony and customer engagement platforms.

Key Responsibilities

• Architect and implement Amazon Connect solutions for call center operations.

• Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda.

• Collaborate with global teams to build, test, and deploy production-ready contact center applications.

• Leverage AWS native services for scalability, security, and performance optimization.

• Lead technical discussions, provide code reviews, and ensure best practices across development cycles.

Required Skills & Experience

• 8+ years of total IT experience with a strong development background.

• 3+ years of experience working on Amazon Connect implementations.

• Expertise in AWS Cloud ecosystem (Lambda, Lex, DynamoDB, S3, CloudWatch, API Gateway).

• Strong understanding of telephony concepts, call routing, and SIP protocols.

• Experience integrating contact center systems with CRM or ERP solutions.

Preferred Qualifications

• AWS Developer / Architect certification.

• Knowledge of AI/ML integration, chatbots, or voice bots using Amazon Lex.

• Hands-on experience with automation, monitoring, and analytics tools for contact centers.