Social Factor is looking for a Jr. Technical Solutions Consultant is to provide Sprinklr admin configuration services in partnership with Social Factor and Client teams. The Jr. Technical Solutions Consultant will optimize the usage and output of Sprinklr to meet the clients’ business needs, increase ROI through automation and efficiencies, and improve end-user experience. This is both a technical role and a client-facing role.

Responsibilities:

• Resolve Sprinklr tasks assigned to you via Social Factor’s request ticketing system.

• Create and QA Sprinklr configurations to ensure the platform is being used optimally. 

• Provide technical expertise and in-depth investigation to troubleshoot any issues that occur within Sprinklr. 

• Collaborate with more senior Technical Solutions co-workers to learn, grow, and assist.

• Write timely, accurate, and clear documentation of Sprinklr configuration details for internal and external purposes.

Requirements:

• This position requires a demonstration of technical aptitude that translates into programming and/or software deployment management; emphasis on Sprinklr or similar platforms is a plus. 

• Completion or near completion of a BA or BS in Marketing, Technology, or other related fields is required.

• Some programming experience is desired. 

• Social media literacy and proficiency are desired.

• A pattern of solving problems, showing energy, motivation, enthusiasm, and commitment to client satisfaction and success is critical in this role.

• Excellent verbal and written communication skills are essential; must be able to create and deliver compelling, polished documentation.

• Minimum of Windows 10 and macOS 12.X + Authenticator requirement of Apple Touch ID or Windows Hello (Camera ability)

• Internet speed requirement of a minimum of 50 mbps