IT Systems Engineer

IT Systems Engineer - Summary and Function

D.A. Davidson is looking for an IT Systems Engineer to join our Information Technology Systems team. The person in this role will participate and helps coordinate in the work activities of the IT Systems team, which includes provisioning and supporting virtual/physical server/workstation infrastructures in datacenters, edge locations, and in the cloud. This person will also assist the IT System team with the support of core enterprise applications, managing escalated tickets and high severity outages, assisting in capacity planning and management, and executing on infrastructure related projects and initiatives.

Qualifications:

• Bachelors degree and/or equivalent related work experience.

• Good technical knowledge and skills related to: cloud administration, virtualization, server system hardware, datacenter management.

• Strong experience supporting Azure. Experience additionally supporting other applications such as O365, Exchange Online, Windows Server, VMware ESXi, a plus.

• Experience using tools related to: backup management, endpoint management, monitoring, automation, provisioning, secret storage/access, patching and configuration management.

• Familiarity with protocols and concepts such as: APIs, FTP, TCP/IP, DNS, NTP, SMTP, VLANs, load balancing, high availability, fault tolerance.

• Familiarity with cloud technologies and concepts.

• Strong communication skills, both oral and written.

• The ability to document and diagram complex architecture

• Excellent problem solving and analytical skills.

• Excellent customer service skills and the ability to work successfully with a variety of personalities and various management levels.

• Ability to safely lift and carry as much as 50 pounds.

• Experience working in a team-oriented, collaborative environment.

• Highly self-motivated, self-directed, organized, and detail oriented

• Ability to travel as needed.

• Ability to maintain regular, predictable attendance.

• Ability to pass a background check typically necessary for working in the financial industry.

Preferred, but not required:

• Experience with CI/CD systems, GitOps, Terraform, Ansible, Packer, Bamboo

• Experience in scripting and automation (preferably PowerShell)

Duties:

• Design, provision, manage, and monitor systems and infrastructure.

• Proactively ensure the highest levels of systems and infrastructure availability

• Lead around-the-clock responses to relevant outages and incidents appropriately based on severity.

• Write and maintain custom scripts to increase efficiency and decrease variability in infrastructure related tasks

• Provide 2nd and 3rd level support

• Liaise with vendors and other IT personnel for problem resolution

• Work to mature and further develop IT standards and processes

• Research and propose new technology options and methodologies

• Directly support asset lifecycles which includes patching, imaging, upgrading, deploying, and retiring technologies and systems.

• Maintain security, backup, and redundancy strategies

• Assist in the management of IT capacity, budget, projects, and business expectations.

• Train IT Systems personnel regarding the new information as necessary.

• Continuously document existing and new systems, policies, procedures, and configurations.

• Manage and execute on infrastructure related projects and initiatives.

• Perform any other duties as assigned.

What we offer:

• Medical, Dental and Vision

• Company 401(k)and ESOP contribution

• Generous sick, vacation, and maternity/parental leave

• Paid holidays

• Professional Development Opportunities

• Tuition Reimbursement ($15,000 lifetime cap)

• Discounted personal insurance including home, auto and recreational vehicles

• Charitable gift-matching program

• Davidson Day of Giving - Our tradition of positively impacting communities in which we live and work.

$70,000 - $93,000 a year

The potential base pay hiring range for this role is $70,000 - $93,000. The compensation offered will be determined on a case-by-case basis considering a variety of factors including, but not limited to, the skills, relevant work experience, and geographic location of each specific candidate.