IT Service Specialist
To see similar active jobs please follow this link: Remote System Administration jobs
ABOUT THE TEAM
The IT Service Specialist is a member of the Information Technology (IT) team within Mural’s Centralized Operations team which includes IT, PMO, Data & Analytics, and Business Strategy Ops. The IT Team is positioned to deliver enterprise class service and support to all Muralistas, following best practices in support, application management, and proactive service management. We value accountability, efficiency, resourcefulness, and going the extra mile as we strive for excellent customer satisfaction. A person in this role will represent and promote our team’s vision to be the go-to team for accelerating Mural’s northstar initiatives.
YOUR MISSION
Your primary responsibility will be servicing a global remote workforce across a variety of hardware and software applications. While managing IT support responsibilities, you will also contribute to the team’s improvement efforts that seek to more quickly resolve issues and minimize problems before they occur. Your efforts will help boost our service levels and customer satisfaction scores.
WHAT YOU'LL DO
Provide proactive and ad-hoc support to resolve issues with computer hardware (mac and pc), applications, and integrations
Onboard new Muralistas, ensuring all assets and accounts are set up as needed
Manage user access and role settings across the many services we use and ensure all changes are within compliance
Enforce compliance policies by actively monitoring statuses and settings
Collaborate with peers and stakeholders on improvement efforts that seek to provide exemplary service to our users
Contribute to knowledge base articles, empowering users to quickly address questions or problems
Take ownership of tasks on projects with technology-related needs, such as integration configurations
WHAT YOU'LL BRING
3+ years technical support and/or customer service experience
Working knowledge of PC technical support, systems administration, networking, and Windows and Mac operating systems (Linux a plus)
Proven ability to troubleshoot complex technology issues
Ability to identify and proactively address improvement opportunities
Ability to provide remote technical support over chat, phone, and video
Kindness, empathy, flexibility, patience, and commitment
About the job
IT Service Specialist
To see similar active jobs please follow this link: Remote System Administration jobs
ABOUT THE TEAM
The IT Service Specialist is a member of the Information Technology (IT) team within Mural’s Centralized Operations team which includes IT, PMO, Data & Analytics, and Business Strategy Ops. The IT Team is positioned to deliver enterprise class service and support to all Muralistas, following best practices in support, application management, and proactive service management. We value accountability, efficiency, resourcefulness, and going the extra mile as we strive for excellent customer satisfaction. A person in this role will represent and promote our team’s vision to be the go-to team for accelerating Mural’s northstar initiatives.
YOUR MISSION
Your primary responsibility will be servicing a global remote workforce across a variety of hardware and software applications. While managing IT support responsibilities, you will also contribute to the team’s improvement efforts that seek to more quickly resolve issues and minimize problems before they occur. Your efforts will help boost our service levels and customer satisfaction scores.
WHAT YOU'LL DO
Provide proactive and ad-hoc support to resolve issues with computer hardware (mac and pc), applications, and integrations
Onboard new Muralistas, ensuring all assets and accounts are set up as needed
Manage user access and role settings across the many services we use and ensure all changes are within compliance
Enforce compliance policies by actively monitoring statuses and settings
Collaborate with peers and stakeholders on improvement efforts that seek to provide exemplary service to our users
Contribute to knowledge base articles, empowering users to quickly address questions or problems
Take ownership of tasks on projects with technology-related needs, such as integration configurations
WHAT YOU'LL BRING
3+ years technical support and/or customer service experience
Working knowledge of PC technical support, systems administration, networking, and Windows and Mac operating systems (Linux a plus)
Proven ability to troubleshoot complex technology issues
Ability to identify and proactively address improvement opportunities
Ability to provide remote technical support over chat, phone, and video
Kindness, empathy, flexibility, patience, and commitment