Implementations Engineer

Overview

• Recharge is looking for a motivated Implementation Engineer to lead new and existing merchants through launch on Recharge’s platform or on new Recharge products. You will need to leverage your consultative, critical thinking, and people skills to support our Recharge merchants during their technical implementation.

• The ideal candidate will be a project management master and comfortable working in a fast paced environment. You will need to collaborate cross functionally with  Sales, Partnership, Customer Success, Product, and Technical Support to get our merchants across the finish line and set up for growth with Recharge. You will also be asked to contribute strategically to the continued growth of the Implementation Team by identifying and driving opportunities for improvement as we aim to continually improve our implementation process.   

• You will work with the various merchant stakeholders to confirm scope and drive the merchant towards their launch date, while also serving as a Recharge product expert. You will be required to properly identify and execute merchant priorities and overcome possible risks to the merchant’s projects, while maintaining a focus on Recharge's internal business objectives. A strong technical acumen is also essential as you will often interact with the merchant’s development resources and discuss both front-end development requirements and custom API workflows. 

• With this role, you must share our passion for subscription commerce, thrive in a dynamic environment, and have the flexibility and willingness to jump in and get things done.  You are equally comfortable in a business setting interacting with executives, as well as in a technical context talking about the ins and outs of the Recharge product.

What you’ll do

• Act as a Recharge technical project manager and trusted guide to merchants during the post-sales implementations phase (whether implementing Recharge for this first or adding on a new Recharge product).

• You will consult our merchants to understand their business needs and craft solutions that deliver value and drive growth via Zoom calls, emails and slack.

• You aim to be a step ahead of objections but when they arise you handle them by providing tailored and actionable solutions. 

• On both individual and company levels, you will drive impact by taking ownership. You will be accountable for the success of launching your book of business, will drive outcomes while communicating with urgency, while always having milestones and launch dates in mind. 

• Prepare for and lead technical discussions with teams ranging from non-technical business stakeholders to software engineers

• Consult and provide technical insight to merchants as an authority on recommended technical approaches & best practices for the merchant’s category and setup

• Immerse yourself in the ever-evolving eCommerce industry and continually evaluate how to position Recharge during the implementations scoping process

What you’ll bring

• Bachelor's Degree in Business or Technical Field

• 2 years project management experience, preferably in the software space

• Shopify experience preferredUnderstanding of programming and debugging, as well as REST APIs and Webhooks (Python or Javascript preferred)

• Knowledge of JS and CSS, preferredExperience in spreadsheet formulas and macros, preferred

• Salesforce, GuideCX, Atlassian, SaaS Connector Tools, SaaS Project Management tools, and Zendesk preferred

• An understanding of the eCommerce industry

• Great oral, written, and interpersonal communication skills and the ability to communicate to both technical and non-technical audiences

• Ability to travel up to 10% of the time