Head of Solutions Architecture

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 3.5 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. 

What You'll Do

As the Solution Architect Leader at Mapbox, you'll be a pivotal figure in our dynamic leadership team, shaping the future of location-aware solutions and our customer’s experience with Mapbox. We seek a leader who will manage our team of Global Solution Architects. Our Solutions Architects (SA) are technical and business experts who partner with customers to help them design solutions to location problems from live asset tracking, to data visualization and in-car navigation.  The SA team acts as experts for all services, including automotive, across all Mapbox. SAs are customer facing and are the technical arm of the Sales team. They are informed about the technical aspects of our solution, answer technical questions in a timely and comprehensive manner, and develop POCs with customers that have a high chance of success. 

Role and responsibilities:

• Lead a global team of Solution Architects that build elegant, efficient, and scalable location solutions using Mapbox

• Recruit, develop and manage a world-class team of Solution Architects with deep industry expertise

• Coach Solutions Architects in the skills needed to conduct one-to-few and one-to-many sessions with customers at top technical levels or developers. 

• Define, build and institutionalize best practices for continual improvement of processes and results.  Ensure the necessary metrics are in place to maximize impact and productivity of the team.

• Accountable for tracking (and creating new) metrics to measure the success of solutions and impact to the customer

• Providing expert end-to-end technical guidance to lead discovery discussions with prospective clients, assess architecture needs for projects, work with technical leads and sellers to create proposals

• influencing client stakeholders at all levels to find the best architectural outcomes that align to business and technology strategies and initiatives into actionable roadmaps with clear direction on execution to ensure business value and ROI

• Increase chance of success by ensuring all POCs are closely managed: customer expectations managed, KPIs crisp, results presented in an effective manner.

• Apply Mapbox and other cloud, web, and mobile technologies to solve customer challenges.

• Deliver high quality, engaging technical presentations and solutions to senior decision makers and senior engineers.

• Publish and own adoption of repeatable solution templates with reference code on mapbox.com

• Increase Mapbox business opportunities by defining and building technical content including solution architectures, white papers, and quick start guides to show customers how to implement specific use cases for new technologies.

• Provide structured feedback and advocate for important features and use cases to Mapbox product & engineering teams.

What We Believe are Important Traits for This Role

• 8+ years experience leading high performing teams

• 5+ years experience in software engineering, technical consulting, solutions architecture, or product management. 

• 3+ years of experience working or building with one or more mobile programming platforms - Java, Kotlin, Objective-C, or Swift.

• Demonstrated experience using other software platforms for full-stack development, such as Javascript, Java, or Python.

• Demonstrated experience solving large, complex customer problems in a consultative fashion.

• Experience in geolocation or mapping industry

• Proven track record of leading technical pre-sales and/or consulting pre-sales teams

• A strong communicator, both written and verbal, who is comfortable explaining complex concepts and architectures to audiences from developers to senior decision makers.

• A strategic and creative problem-solver that can both white board solutions, and champion strategies with CTOs and other senior stakeholders.

• Relentless focus on customer experience and solution quality, simplicity, and efficiency.

• Desire to explore, learn and teach new languages, skills, techniques, and platforms

• Willing to travel 25% traveling time for customer meetings and events

What We Value

In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:

• We value high-performing creative individuals who dig into problems and opportunities.

• We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.

• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

Our annual base compensation for this role ranges from $221,425 - $299,575 for most US locations and 5% to 10% higher for US locations with a higher cost of labor. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Please discuss your specific work location with your recruiter for more information.

By applying for this position, you acknowledge that you agree to the Mapbox Privacy Policy which is linked here.

Mapbox is an EEO Employer - Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.

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