Field Application Engineer
To see similar active jobs please follow this link: Remote Development jobs
Who we are and what we do
Audinate leads the world in networked media with our 'Dante' technology which is used extensively in professional audio & video applications, including live events, broadcast, entertainment venues and communication systems.
Dante replaces all audio and video connections with a computer network, effortlessly sending video or hundreds of channels of audio over slender Ethernet cables with perfect digital fidelity. Adopted by hundreds of manufacturers in thousands of products, Dante is the de facto standard for modern AV connectivity.
You’ll find us in the largest companies and institutions like NFL Media Headquarters, Microsoft, major universities and even a 900-year-old cathedral featured in Harry Potter.
What you’ll be working on
As part of the Global OEM Support Team you will provide technical design advice and support to AV equipment manufacturers and independent software vendors (ISVs) in the EMEA region. You will work with some of the biggest names in the AV industry who are implementing Dante audio & video solutions into their products.
The ideal candidate will have strong customer-facing experience and will possess a combination of video, embedded system, software, hardware, FPGA skills.
PLEASE NOTE: There will be a need for occasional local and international travel.
In this role you will
Serve as the primary contact point for all technical enquiries originating from Dante licensees in the EMEA region
Investigate, debug, provide workarounds where possible and/or escalate issues with the Audinate engineering team
Regularly contact OEM licensees to understand and track progress of their development
Work closely with the sales team to address OEM technical needs in presales activities
Provide introductory technical training to OEM licensees on Product Development, Evaluation Kits and SDKs
Generate technical documentation and share knowledge with the wider team
You will have
A BSc in Computer Software, Electrical Engineering, or a similar discipline
Experience working in a customer-facing or field role, with the ability to work on multiple issues at once
Strong communication skills, both written and verbal
Strong problem-solving skills
Fluency in English. Additional languages highly desirable
Preferred technical skills and knowledge
Embedded SoCs and embedded Linux
Video codec technologies (H 26x, JPEG2000, etc).
High-speed video interfaces (HDMI, SDI, CSI)
Protocols and interfaces such as SPI, UART, I²S and I²C
FPGA platforms (Xilinx Zynq family)
Electronics hardware design and/or board level debugging
Ethernet & IP network fundamentals (e.g. DHCP, DNS, Subnets, VLANs, Multicast, QoS, etc.)
What you’ll experience with us
With us, your ambition extends as far as our reach. Working alongside experts and enthusiasts from different backgrounds, you’ll refine your skills as we define our products. We’ll experience and share a purpose we can see and hear as we pioneer the future of AV together.
In addition to a competitive salary, annual bonus and equity incentive plan, you’ll experience our diverse, values-based culture and a range of benefits such as flexible working through to volunteering leave.
About the job
Field Application Engineer
To see similar active jobs please follow this link: Remote Development jobs
Who we are and what we do
Audinate leads the world in networked media with our 'Dante' technology which is used extensively in professional audio & video applications, including live events, broadcast, entertainment venues and communication systems.
Dante replaces all audio and video connections with a computer network, effortlessly sending video or hundreds of channels of audio over slender Ethernet cables with perfect digital fidelity. Adopted by hundreds of manufacturers in thousands of products, Dante is the de facto standard for modern AV connectivity.
You’ll find us in the largest companies and institutions like NFL Media Headquarters, Microsoft, major universities and even a 900-year-old cathedral featured in Harry Potter.
What you’ll be working on
As part of the Global OEM Support Team you will provide technical design advice and support to AV equipment manufacturers and independent software vendors (ISVs) in the EMEA region. You will work with some of the biggest names in the AV industry who are implementing Dante audio & video solutions into their products.
The ideal candidate will have strong customer-facing experience and will possess a combination of video, embedded system, software, hardware, FPGA skills.
PLEASE NOTE: There will be a need for occasional local and international travel.
In this role you will
Serve as the primary contact point for all technical enquiries originating from Dante licensees in the EMEA region
Investigate, debug, provide workarounds where possible and/or escalate issues with the Audinate engineering team
Regularly contact OEM licensees to understand and track progress of their development
Work closely with the sales team to address OEM technical needs in presales activities
Provide introductory technical training to OEM licensees on Product Development, Evaluation Kits and SDKs
Generate technical documentation and share knowledge with the wider team
You will have
A BSc in Computer Software, Electrical Engineering, or a similar discipline
Experience working in a customer-facing or field role, with the ability to work on multiple issues at once
Strong communication skills, both written and verbal
Strong problem-solving skills
Fluency in English. Additional languages highly desirable
Preferred technical skills and knowledge
Embedded SoCs and embedded Linux
Video codec technologies (H 26x, JPEG2000, etc).
High-speed video interfaces (HDMI, SDI, CSI)
Protocols and interfaces such as SPI, UART, I²S and I²C
FPGA platforms (Xilinx Zynq family)
Electronics hardware design and/or board level debugging
Ethernet & IP network fundamentals (e.g. DHCP, DNS, Subnets, VLANs, Multicast, QoS, etc.)
What you’ll experience with us
With us, your ambition extends as far as our reach. Working alongside experts and enthusiasts from different backgrounds, you’ll refine your skills as we define our products. We’ll experience and share a purpose we can see and hear as we pioneer the future of AV together.
In addition to a competitive salary, annual bonus and equity incentive plan, you’ll experience our diverse, values-based culture and a range of benefits such as flexible working through to volunteering leave.