Gather, analyze, and interpret client requirements. Recommend administrative solutions to meet the client’s unique requirements for individual billing and enrollment

Install new and renewing clients in VSP’s individual billing system, input rates to generate member bills, and track receivables

Ensure accurate and timely posting of all Accounts Receivables

Establish and maintain automatic payments, post and reconcile member payments, and balance daily posting to prepare bank deposits

Support open enrollment for clients by validating member communications and providing Customer Care with Client Detail Pages so that CSRs are informed of client’s eligibility requirements

Process enrollments in the Open Enrollment Application and troubleshoot any eligibility or system issues related to the enrollment process

Act as point of contact for inquiries from business partners (internal and external) and members regarding questions about individual billing, open enrollment, and COBRA administration

Monitor numerous departmental reports to validate and reconcile client information, member eligibility, and revenue applications

Document and develop client exception processes for Client Financial Services and Customer Care. Identify opportunities to leverage new tools and/or technology to enhance or replace existing client exception processes

Coordinate with business partners to resolve enrollment and billing issues by conducting routine audits. Implement resolutions

Interpret COBRA laws and make recommendations to ensure VSP’s administration and policies are in compliance. Research and respond verbally and in writing to inquiries regarding eligibility and VSP’s policies regarding COBRA legislation

Job Specifications

Typically has the following skills or abilities:

Two years of experience in a position with duties that combine customer service and financial or numeric skills

Knowledge of COBRA law, policies, and administrative practices

Ability to perform detailed work with numerical data and to make arithmetic computations accurately

Strong math skills in order to identify and interpret patterns and trends in numbers

Experience handling, posting, and balancing cash or premiums

Strong organizational skills for setting work priorities and managing a high volume of information from multiple sources

Demonstrated ability to identify and resolve complex problems requiring changes in priorities and workflow, or partnering with other business areas

Proficient ability to use word processing, spreadsheet, and database applications including building files, writing formulas, combining columns, running queries and reports, and mainframe applications

Excellent verbal and written communication skills

Clean credit history as reported by credit report

Ability to type 35 wpm

Ability to perform 10-key by touch (6,000 ksph)

Ability to key both alpha and numeric (6,000 ksph)

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. 

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. 

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.