Endpoint Support Engineer L3

See yourself at Twilio

Join the team as our next Endpoint Engineer L3

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

The Endpoint Engineer L3 will focus primarily on supporting projects related to compliance, governance, and security workloads, constituting over 75% of their responsibilities. This role involves designing, developing, and implementing endpoint management solutions while ensuring compliance and security. The Endpoint Support Engineer L3 will work with technologies such as AWS Workspaces, Workspace ONE, and Kandji, focusing on automation and efficiency in endpoint and mobile device management. Additionally, scripting and development will be key aspects of this role to enhance the organization’s endpoint solutions.

Responsibilities

• Project Support for Compliance, Governance, and Security (75%):

  • Lead projects related to endpoint compliance, security, and governance.

  • Design and implement strategies to ensure endpoint compliance and secure configurations.

  • Develop and maintain governance policies to address endpoint management requirements.

• Design, Development, and Automation:

  • Design, architect, and implement solutions to enhance the end-user computing environment.

  • Develop automation scripts and tools using PowerShell, Python, or other scripting languages to streamline endpoint provisioning, deployment, and compliance tasks.

  • Participate in the design and development of configurations for AWS Workspaces, Workspace ONE, and Kandji, ensuring solutions meet operational needs.

  • Contribute to the development of monitoring tools to improve visibility and management of endpoint environments.

• Operational Support and Troubleshooting:

  • Act as a technical escalation point for complex endpoint issues involving AWS Workspaces, Workspace ONE, and Kandji.

  • Perform root cause analysis and identify opportunities to enhance the overall system’s resilience and reliability.

  • Collaborate with cross-functional teams to align endpoint management strategies with broader business requirements.

Qualification

• Required

  • 5+ years of experience in endpoint support, management, or engineering roles.

  • Extensive hands-on experience with endpoint management technologies such as AWS Workspaces, Workspace ONE, and Kandji.

  • Strong understanding of compliance standards and experience in designing governance and security solutions for endpoint devices.

  • Proficiency in scripting languages such as PowerShell, Python, or Bash, with a focus on automation and process improvement.

  • Ability to design and develop endpoint management solutions that align with business needs and enhance user experience.

  • Experience with Mobile OS versions such as iOS, Android

  • Proven skills in troubleshooting complex endpoint and mobile device management issues.

  • Experience in supporting and leading projects, especially related to compliance and security initiatives.

  • Apple ACSP

  • Apple ACIT

  • Proven experience in designing, developing, and implementing endpoint solutions with a focus on compliance, governance, and security.

• Desired

  • Understanding of DevOps methodologies to incorporate continuous integration and deployment (CI/CD) in endpoint management.

  • Experience with automation tools and frameworks, and a strong focus on operational efficiency.

  • Ability to work effectively with cross-functional teams in a dynamic environment.

  • Microsoft Certified: Endpoint Administrator Associate or similar

  • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) or similar

Location 

This role will be remote, and based in Canada.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Applications for this role are intended to be accepted until December 10, 2024 but may change based on business needs.