Director, Life Sciences Technology Consulting – Patient Services
Job Family:
Technology Consulting
Travel Required:
Up to 10%
Clearance Required:
None
What You Will Do:
The Director, Life Sciences Technology Consulting (Patient Services) is responsible for shaping and delivering innovative technology solutions that transform patient services for biopharma clients. This role combines deep domain expertise in patient services with advanced technology consulting capabilities to design, implement, and optimize digital platforms, data architectures, and operational models that enhance patient access, engagement, and outcomes. Operating at the intersection of strategy, technology, and operations, the Director partners with senior client stakeholders to define the technology vision, drive execution, and ensure measurable impact across patient services. Success in this position is measured by the ability to deliver scalable, compliant, and high-performing technology-enabled solutions that address complex patient needs and advance the client’s commercial and patient-centric objectives. The Director is also accountable for achieving defined business development, sales, and revenue targets for Guidehouse.
Responsibilities and Duties:
Lead the design, development, and deployment of technology solutions for patient services, including digital engagement platforms, data integration architectures, and workflow automation tools.
Advise clients on technology strategy, platform selection, and implementation roadmaps to optimize patient services and patient support programs (e.g., access, affordability, adherence, education, and reimbursement).
Oversee the integration of advanced analytics, AI/ML, and automation into patient services operations to drive efficiency, personalization, and actionable insights.
Manage project teams and client relationships, serving as a trusted advisor and thought leader in patient services technology transformation.
Drive business development by proactively identifying and pursuing new opportunities, leading the sales process for patient services technology consulting, and being directly accountable for meeting sales and revenue targets for Guidehouse.
Mentor and develop consulting staff, fostering a culture of innovation, collaboration, and continuous improvement.
Continuously monitor industry trends, emerging technologies, and evolving patient needs to inform solution ideation and offering development.
What You Will Need:
Bachelor’s degree in Business, Economics, Computer Science, Engineering, Life Sciences, Healthcare Administration, or a related field is valued.
Minimum 10 years of experience in technology consulting, patient services, or digital health, with a track record of delivering complex solutions in biopharma or healthcare.
Deep understanding of patient services strategy, technology, data, and operations.
Proven experience designing and implementing technology platforms (e.g., CRM, patient portals, analytics dashboards).
Demonstrated ability to lead multidisciplinary teams and manage senior client relationships.
Excellent analytical, problem-solving, and communication skills, with the ability to translate complex technical concepts into actionable business recommendations.
What Would Be Nice To Have:
Advanced degrees in a relevant field (MBA, MS, MPH, PhD, or similar).
Experience with AI/ML, automation, and digital transformation initiatives in patient services.
Prior consulting experience with top-tier firms or in a biopharma technology leadership role.
Expertise in program management, platform design, and solution implementation.
Proficiency in building and scaling technology-enabled patient services in a global context.
Demonstrated thought leadership through publications, presentations, or industry engagement.
The annual salary range for this position is $226,000.00-$376,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
About the job
Apply for this position
Director, Life Sciences Technology Consulting – Patient Services
Job Family:
Technology Consulting
Travel Required:
Up to 10%
Clearance Required:
None
What You Will Do:
The Director, Life Sciences Technology Consulting (Patient Services) is responsible for shaping and delivering innovative technology solutions that transform patient services for biopharma clients. This role combines deep domain expertise in patient services with advanced technology consulting capabilities to design, implement, and optimize digital platforms, data architectures, and operational models that enhance patient access, engagement, and outcomes. Operating at the intersection of strategy, technology, and operations, the Director partners with senior client stakeholders to define the technology vision, drive execution, and ensure measurable impact across patient services. Success in this position is measured by the ability to deliver scalable, compliant, and high-performing technology-enabled solutions that address complex patient needs and advance the client’s commercial and patient-centric objectives. The Director is also accountable for achieving defined business development, sales, and revenue targets for Guidehouse.
Responsibilities and Duties:
Lead the design, development, and deployment of technology solutions for patient services, including digital engagement platforms, data integration architectures, and workflow automation tools.
Advise clients on technology strategy, platform selection, and implementation roadmaps to optimize patient services and patient support programs (e.g., access, affordability, adherence, education, and reimbursement).
Oversee the integration of advanced analytics, AI/ML, and automation into patient services operations to drive efficiency, personalization, and actionable insights.
Manage project teams and client relationships, serving as a trusted advisor and thought leader in patient services technology transformation.
Drive business development by proactively identifying and pursuing new opportunities, leading the sales process for patient services technology consulting, and being directly accountable for meeting sales and revenue targets for Guidehouse.
Mentor and develop consulting staff, fostering a culture of innovation, collaboration, and continuous improvement.
Continuously monitor industry trends, emerging technologies, and evolving patient needs to inform solution ideation and offering development.
What You Will Need:
Bachelor’s degree in Business, Economics, Computer Science, Engineering, Life Sciences, Healthcare Administration, or a related field is valued.
Minimum 10 years of experience in technology consulting, patient services, or digital health, with a track record of delivering complex solutions in biopharma or healthcare.
Deep understanding of patient services strategy, technology, data, and operations.
Proven experience designing and implementing technology platforms (e.g., CRM, patient portals, analytics dashboards).
Demonstrated ability to lead multidisciplinary teams and manage senior client relationships.
Excellent analytical, problem-solving, and communication skills, with the ability to translate complex technical concepts into actionable business recommendations.
What Would Be Nice To Have:
Advanced degrees in a relevant field (MBA, MS, MPH, PhD, or similar).
Experience with AI/ML, automation, and digital transformation initiatives in patient services.
Prior consulting experience with top-tier firms or in a biopharma technology leadership role.
Expertise in program management, platform design, and solution implementation.
Proficiency in building and scaling technology-enabled patient services in a global context.
Demonstrated thought leadership through publications, presentations, or industry engagement.
The annual salary range for this position is $226,000.00-$376,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.