Customer Success Manager - Forma Construction
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Position Overview
We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry.
Reporting to theSeniorManager ofFormaCustomer Success, you will build lasting and meaningful relationships with some of the largest AECOorganisationsintheUnited Kingdom and Ireland. You will develop and managehigh qualityCustomer Success Plans with your portfolio of customers. Also,you willpartner withAutodeskSalesteamsto plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the AutodeskFormaPlatform and document value delivered.
Responsibilities
Be accountable for the relationship health of a selected portfolio of accounts
Developand manage high qualityCustomer Success Plans,documenting and evidencing thevalue deliveredto our customers
ImproveFormaAdoption within these accounts by solving customer challenges with our technology, thereby increasing Monthly Active Users, Projects and functionality in use
Mitigate any churn risk and guide expansion discussions
Be an expert in our AutodeskFormaPlatform, in current functionality and roadmap
Minimum Qualificationsand requirements
3+years experiencein the Construction Industry or Construction Technology Industry - (i.e. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)
High proficiency in the configuration and administration of Autodesk Forma
In-depth knowledge of the construction industry andrelevantprocesses
Familiar with the Construction Technology Ecosystem
Experience communicating the value of technology and its features to customersand users
Proficient in problem solving
Ability to travel when required
Experience in building face-to-face relationships withmultiple stakeholder groups on given projects.
About You
You are passionate aboutdigitisationand progress in the construction industry
You are comfortable proposing and building processes that will allow ourorganisationto grow, and collaborate with numerous team members, both internally and externally on site or in the board room
You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase andrealisereturn on investment
Day to day you must be excited by technology and happy to get into the product detail
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
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Customer Success Manager - Forma Construction
Job Requisition ID #
Position Overview
We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry.
Reporting to theSeniorManager ofFormaCustomer Success, you will build lasting and meaningful relationships with some of the largest AECOorganisationsintheUnited Kingdom and Ireland. You will develop and managehigh qualityCustomer Success Plans with your portfolio of customers. Also,you willpartner withAutodeskSalesteamsto plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the AutodeskFormaPlatform and document value delivered.
Responsibilities
Be accountable for the relationship health of a selected portfolio of accounts
Developand manage high qualityCustomer Success Plans,documenting and evidencing thevalue deliveredto our customers
ImproveFormaAdoption within these accounts by solving customer challenges with our technology, thereby increasing Monthly Active Users, Projects and functionality in use
Mitigate any churn risk and guide expansion discussions
Be an expert in our AutodeskFormaPlatform, in current functionality and roadmap
Minimum Qualificationsand requirements
3+years experiencein the Construction Industry or Construction Technology Industry - (i.e. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)
High proficiency in the configuration and administration of Autodesk Forma
In-depth knowledge of the construction industry andrelevantprocesses
Familiar with the Construction Technology Ecosystem
Experience communicating the value of technology and its features to customersand users
Proficient in problem solving
Ability to travel when required
Experience in building face-to-face relationships withmultiple stakeholder groups on given projects.
About You
You are passionate aboutdigitisationand progress in the construction industry
You are comfortable proposing and building processes that will allow ourorganisationto grow, and collaborate with numerous team members, both internally and externally on site or in the board room
You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase andrealisereturn on investment
Day to day you must be excited by technology and happy to get into the product detail
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Similar Jobs
Senior Customer Success Manager (Spanish Speaking) - UK (Remote)
Immersive · UK
Customer Success Manager
SuccessKPI Inc. · UK
Technical Account Manager
FireMon · UK
Customer Success Manager
Zilliant · UK,Germany
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