The NICE CXone Consultant is responsible for the development, testing and delivery of the NICE CXone software platform. This is a hands-on, technical role for resources skilled in technical development experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include the development of the NICE CXone product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.

What You'll Be Doing

• Contact Center as a Service (CCaaS) software management and domain experience.

• NICE CXone and CXone Studio Experience

• Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET

• Code and test projects.

• Deliver high-quality software on time.

• Attend meetings and training as required.

• Work with system analysis and project management for the successful completion of a project.

What You'll Bring to the Role

• Bachelor’s degree in computer science, IT, or engineering preferred.

• 3 or more years’ experience in NICE CXone and UC environments.

• 1 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.

• 1-2 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)

• Experience with enterprise level CCaaS architecture for complex business needs.

• Network infrastructure experience.

• Team Player

• Desire to work in a fast-paced environment.

What You Can Expect

• The anticipated range for individuals expressing interest in this position is $89,000 to $110,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  

• Benefits available to eligible employees include the following: Medical, dental,  vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.

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