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Collections Team Leader

Clipboard Health

Full-time
USA
collections
documentation
communication
coaching
analytics
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.

To see similar active jobs please follow this link: Remote Finance jobs

Roles & Responsibilities:

  • Create an inspiring team environment with an open communication culture

  • Set clear team goals & oversee the day to day team operations

  • Hiring, induction & coaching of team members

  • Deliver the key metrics for customer support

  • Responsible for ensuring schedule adherence by agents & desired productivity levels

  • Monitor performance trends of the team members on various support metrics

  • Analyze training needs & conduct 1-2-1 coaching sessions for bottom quartile agents

  • Encourage the team towards customer-centricity & recommend process/product enhancements

  • Listen to team members’ feedback and resolve any issues or conflicts

  • Initiate consequence management steps as per company policy in case of consistent low performance by team members

  • Delegation of tasks to high potential team members to build a culture of learning & development in the team

  • Conducting weekly reviews & documentation of feedback

  • Suggest & lead team building activities for team motivation & better rapport

Skill Set requirement:

  • Minimum 2 years of Team leader experience

  • Excellent communication skills

  • Strong computer skills especially MS-Office

  • Ability to motivate the team towards defined goals

  • Strong negotiation skills & self-confidence

  • Thinks outside-in - placing company & customer interests above team

  • High on integrity & analytics skills

System Requirements

  • Minimum 15Mbps wired internet connection

  • Minimum i5 processor or equivalent

  • Minimum 12GB Ram

  • Quiet working environment

  • Steady power and internet connection.

 

About the job

Full-time
USA
9 Applicants
Posted 9 months ago
collections
documentation
communication
coaching
analytics
Enhancv advertisement

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Collections Team Leader

Clipboard Health
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.

To see similar active jobs please follow this link: Remote Finance jobs

Roles & Responsibilities:

  • Create an inspiring team environment with an open communication culture

  • Set clear team goals & oversee the day to day team operations

  • Hiring, induction & coaching of team members

  • Deliver the key metrics for customer support

  • Responsible for ensuring schedule adherence by agents & desired productivity levels

  • Monitor performance trends of the team members on various support metrics

  • Analyze training needs & conduct 1-2-1 coaching sessions for bottom quartile agents

  • Encourage the team towards customer-centricity & recommend process/product enhancements

  • Listen to team members’ feedback and resolve any issues or conflicts

  • Initiate consequence management steps as per company policy in case of consistent low performance by team members

  • Delegation of tasks to high potential team members to build a culture of learning & development in the team

  • Conducting weekly reviews & documentation of feedback

  • Suggest & lead team building activities for team motivation & better rapport

Skill Set requirement:

  • Minimum 2 years of Team leader experience

  • Excellent communication skills

  • Strong computer skills especially MS-Office

  • Ability to motivate the team towards defined goals

  • Strong negotiation skills & self-confidence

  • Thinks outside-in - placing company & customer interests above team

  • High on integrity & analytics skills

System Requirements

  • Minimum 15Mbps wired internet connection

  • Minimum i5 processor or equivalent

  • Minimum 12GB Ram

  • Quiet working environment

  • Steady power and internet connection.

 

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