Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

As a Director of Commercial Transportation Claims at Reserv, you will be responsible for a team of Claims Professionals  overseeing a wide variety of Commercial Transportation claims, including but not limited to Trucking, Garage Keeper, Specialty Vehicle, Rideshare/TNC, and Delivery claims. We want your background and experience to drive operational effectiveness, with a focus on leveraging technology and analytics to improve efficiency and performance in the Commercial Transportation space. In this role, you will play a critical part in working with your team, customers, and clients to ensure high-quality standards are maintained, while adhering to regulatory requirements and both internal and external contractual SLAs. This position requires exceptional leadership skills and a strong understanding of state and federal transportation rules and regulations, ideally with experience managing or handling large, complex claims portfolios.

Who you are

• Highly motivated and growth-oriented

• Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation.

• Experienced in reviewing and analyzing contracts

• Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics

• Passionate claims professional who cares about their team, the customer, and their experience

• Empathetic leader. You exercise empathy and patience towards everyone you interact with

• Sense of urgency - at all times. That does not mean working at all hours

• Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems

• Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.

• Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture

• Anti-status quo. You don’t just wish things were done differently, you action on it

• Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process

• And did we mention, a sense of humor. Claims are hard enough as it is.

What we need

We need you to do all the things typical to the role:

• Manage a unit of Commercial Transportation claims professionals at the management and desk level.

• Be consistently dependable in achieving or exceeding goals and overcoming obstacles

• Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery

• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement

• Align team with client and customer expectations of the claims process

• Serve as a resource for escalated claims

• Responsible for accuracy and adequacy of all aspects of claim reserving

• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements

• Foster a positive work environment, promote teamwork, and encourage professional growth and development

• Execute on performance management; attract, hire, retain and provide high level of training

• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues

• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives

• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Requirements

• Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) as well as a JD are a plus

• 10+ years in insurance claims management experience in Commercial Transportation

• Minimum of 5 years of experience concentrated in commercial claims, ideally with:

• 5+ years management experience with preference for experience managing in a remote environment

• 5+ years of detailed coverage analysis and policy interpretation is a plus

• Active home state adjusters license

• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes

• Demonstrated commitment to quality, accuracy, and attention to detail

• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental

• 401(k) retirement plan with employer matching

• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!

• Generous family leave policy

• Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun

• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role

• Work toward reducing and eliminating all the administrative work from an adjuster role

• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!