AffiniPay is looking for a Billing Specialist who will play a key role in ensuring billing accuracy and completeness for the software side of the business.  This position reports to the Director of Accounting. The ideal candidate will have a solid billing background, understanding of GAAP and experience working in a high-growth, fast-paced environment. The Billing Specialist will work with cross functional teams and will have an opportunity to scale accounting tasks through automation and/or process improvements.

What You’ll Do:

• Prepare, verify, and process exception invoicing and credit memo issuance via SalesForce tickets created by Sales, Account Management, and Operations departments

• Update customer accounts for subscription changes, plan changes, and maintain customer data hygiene 

• Audit auto-generated invoicing and credit memo runs for completeness and accuracy

• Own accounts receivable responsibilities such as maintaining a clean Aging report and ensuring credit memos are applied accurately

• Work with Operations to resolve outstanding invoice payments

• Ensure receipt of proper documents for sales tax exemptions

• Assist with preparation of balance sheet reconciliations

• Analyze month over month Accounts Receivable balance fluctuations

• Lead efforts to automate processes by developing a deep understanding of source data and end user needs; work across departments to gather data for implementation, design and oversight of processes (i.e. setting up billing and payment schedules).

• Perform analysis of allowance for doubtful accounts based on collections history

• Perform ad hoc analysis and develop or recommend procedures as required

• Document internal controls and processes for accurate and timely financial reporting and make recommendations on improvements 

• Lead special projects

About You:

• Bachelor's degree in Accounting, Finance, or similar field preferred

• Experience with Zuora highly preferred

• Experience with SalesForce and Workday preferred

• Experience with Stripe preferred

• Proficiency in Excel

• 2+ years experience in software billing

• Outstanding problem-solving skills; “can-do” attitude and resourcefulness combined with ability to propose solutions

• High degree of accuracy and attention to detail

• Exemplary analytical and communication skills

• Superior customer service skills with both internal and external stakeholders

• Solid ability to work both independently and collaboratively with other departments.

• Comfortable working in a fast-paced environment; ability to pivot as business priorities shift

• Located in Austin, Texas, and willing to come to the office on a hybrid schedule