About the team: At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.

About the role:

You are the billing expert to customers & internal Aspire teams. You help set up new billing /invoicing processes and ensure existing processes run smoothly while ensuring billing happens on time. 

Billing and billing-related payments will be the primary focus area.

Responsibilities include but not limited to: 

• Be the PIC for all billing operations and make it run like clockwork

• Be the PIC for all billing escalations and provide resolution to internal and external clients

• Identify process gaps and areas of improvement, and make an action plan to achieve those goals including discussion with the product team to make new solutions as required

• Work closely with accounting,  account management, onboarding, and support teams to manage & serve our client base

• Provide feedback, create documentation, and help train other teams to provide first support to clients

• Answer client queries

Minimum qualifications:

• Bachelor's degree with outstanding academic records

• Min. 2 years of working experience as Billing Analyst or Manager and overall work experience of at least 4 years

• Excellent command of English both verbal and written - English is main language used in the company and with clients/partners

• Comfortable with spreadsheets/formulas

• Putting yourself in the shoes of the customer comes naturally to you

• Able to work independently in a fast-paced, demanding environment

• Can focus on multiple tasks, and remain attentive to detail. Customer-obsessed would be great!

• Able to work in a team with dynamic and constantly changing team structures and responsibilities

• Willing to learn and grow with the company - we’re growing fast!

Preferred qualifications:

• Have a solid track record in a tech company analyzing data sets and making inferences and conclusions

• Able to communicate clearly to customers and internal stakeholders and execute SOPs

• Able to understand basic technical terms on a “business level” (e.g. the term’s API’s, Query, Webhook) are frequently used between internal teams.

• Understanding of how to make/receive a transfer as a consumer

• Understanding of how credit products work (Credit cards or loans) as a consumer

• Ability to code/low code (SQL, Python, VBA) is a plus, but not mandatory.

Join us in our mission to deliver the best possible experience to our customers!