Associate Contract Manager (Renewal Specialist) NAM Accounts

Resumes MUST be submitted in English. 

Our mission at HubSpot is to help millions of organizations grow better. As a Scaled Contract Manager, you’ll play a critical role in protecting retention and driving successful renewals across HubSpot’s scaled customer segment.

You’ll manage a high-volume book of business, identifying customer risk early, guiding customers through renewal conversations, and ensuring contract accuracy from start to finish. This role blends consultative customer engagement with contract and commercial ownership in a fast-paced, digital-first environment.

What You’ll Do

• Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey

• Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness

• Lead renewal and commercial conversations, including negotiation and documentation of outcomes

• Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication

• Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals

• Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization

• Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions

• Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently

• Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems

What You’ll Bring

Required Qualifications

• 1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role

• Comfort leading customer conversations involving renewals, negotiation, or complex topics

• Ability to diagnose customer goals and challenges and provide clear, structured recommendations

• Strong written and verbal communication skills, especially in renewal and contract-related discussions

• Ability to manage multiple customer engagements in a high-volume, fast-paced environment

• Comfort interpreting usage, adoption, and customer health metrics to guide prioritization

• Ability to learn software quickly and coach customers toward effective product adoption

Nice-to-Have Qualifications

• Prior experience owning renewals or commercial conversations

• Familiarity with scaled customer success or usage-based risk models

• Exposure to inbound marketing, sales, or business operations concepts

• Experience working with CRM-driven workflows or automation