Analytics and Planning Associate

See yourself at Twilio

Join the team as our next Analytics & Planning Associate within our Revenue Operations Analytics Team supporting Twilio’s Communications Platform business unit. Our Communications Platform business unit plays a crucial role in enabling organizations to connect with their customers seamlessly through voice, messaging, and video solutions.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is seeking a highly skilled Analytics & Planning Associate to join our Revenue Operations Analytics Team within the Communications Platform business unit. As an Analytics & Planning Associate, you will play a key role in driving data-driven decision-making and optimizing revenue operations processes.

Responsibilities:

• ​​Data Analysis and Interpretation: Utilize advanced analytical techniques (SQL, Complex GSheet/Excel formulas, Tableau) to analyze large datasets, extract meaningful insights, and provide actionable recommendations

• Revenue Optimization: Collaborate with cross-functional teams to identify opportunities for revenue growth, productivity optimization, and overall business performance improvement

• KPI Monitoring: Develop and maintain key performance indicators (KPIs) dashboards to track and report on revenue metrics, providing regular updates to stakeholders

• Modeling and Forecasting: Build and maintain predictive models to support pipeline and revenue forecasting, helping the organization make informed strategic decisions

• Cross-Functional Collaboration: Work closely with various teams, including Sales, Marketing, Finance, and Product, to understand business requirements and provide analytical support

• Continuous Improvement: Identify opportunities to enhance data quality, reporting processes, and analytics tools to drive continuous improvement in data analysis capabilities

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Fluency in English - please provide CV in English; all interviews will be conducted in English 

• 3+ years relevant experience in FP&A, biz ops, revenue strategy, strategy consulting, and/or operations

• Proficient in data analysis tools and languages such as SQL, Python, or R

• Strong data visualization skills using tools like Tableau or Power BI

• Excellent communication and collaboration skills

• Ability to translate complex data insights into actionable business recommendations

Desired:

• Bachelor's degree in a quantitative field such as Statistics, Mathematics, Economics, or related discipline

• Telecommunications experience a plus

• Experience with revenue forecasting and predictive modeling  

Location

This role will be remote and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Applications for this role are intended to be accepted until at least September 12th, 2024 but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.