AI-Enabled Insights Analyst

The Community You Will Join: 

The newly centralized Research team drives all consumer insights, trends, competitive analysis and UX research for Airbnb. The team’s strategic and actionable insights help to guide decision-making across the organization.

The Difference You Will Make:

Airbnb is looking for an AI-Enabled Insights Analyst to join the Innovation Insights function within the Research team. Innovation Insights leverages qual and quant research, competitive intelligence, trend analysis, and AI-enabled insights to inform Airbnb's long-term strategies for growth. 

This position will involve: partnering with fellow team members on research initiatives; contributing unique value, expertise and analysis; and continually improving Research team capabilities, efficiencies and impact through innovative uses of AI. 

A Typical Day: 

• Leverage emerging artificial intelligence technologies to constantly improve and innovate on how research is performed

• Support in providing AI powered analytical services (e.g., NLP, predictive modeling) to members of the Research team and other stakeholders

• Support in the maintenance of existing AI powered research tools developed for the Research team

• Contribute to analysis of unstructured data from primary research, and from other internal and external sources

• Identify new opportunities to use AI for research, turn those opportunities into useful analytical tools, then socialize and support the deployment of those tools

• Assist in the development of front-end interfaces to enable self-serve AI analytics for other Research team members

• Contribute to analysis of database data and integration of results into story-driven reports that synthesize primary research, secondary research and database-driven insights 

• Be a friendly and supportive thought leader in the area of artificial intelligence.

• Communicate insights in concise and compelling ways through written reports, informal discussions, and more formal presentations

• Develop and maintain collaborative and productive relationships with internal colleagues and stakeholders, and with current and prospective research suppliers

• Avoid silos and seek out ways to add value by synthesizing and collaborating across the teams

Your Expertise:

• Bachelor's degree in an analytical human-oriented field (e.g., economics, cognitive science, psychology, data science/analytics)

• Advanced degree or significant research experience (e.g., at a university, research institute, or government agency) in one of the above fields is a plus

• Past experience using natural language processing [NLP] for purposes of human research

• Demonstrated knowledge of modern Large Language Models [LLMs] and their use in human research

• Minimum 3 years of experience performing analytical research on human sourced data (e.g., consumer insights, economics research, data science)

• Minimum 2 years working in the context of a larger team toward analytical goals

• Familiarity with consumer insights research objectives, applications & methods, including qual (e.g., IDIs, focus groups, ethnographies, online immersive activities) and quant (e.g., segmentation, concept testing, driver/path modeling, brand tracking, topic modeling of unstructured data, foundational audience explorations, journey/path to decision research, competitive landscape assessments)

• Ability to read and understand academic style writing so that you can keep up with the latest and greatest advances in artificial intelligence

• Proficiency in Python or R (with the expectation of Python being the primary language on the job)

• Familiarity with querying and working with large database systems; experience with SQL a plus

• Strong communication skills and the ability to work with partners of all levels of technical expertise

• Ability to communicate complex technical concepts in a clear and friendly manner. 

• A hands-on approach to solving problems and acquiring new knowledge/skills 

• Able to adapt quickly to new tasks and objectives, and work under tight timelines 

• A strong sense of curiosity and a drive to learn new things. Must be able to adapt to a constantly changing technical environment as technology advances.

• Detail oriented without sacrificing a broad strategic perspective 

• Flexibility in response to changing needs and priorities 

• Excellent interpersonal skills with a positive and cooperative attitude that fosters collaboration and teamwork both inside and outside the department

• Comfort navigating and excelling in challenging environments with no playbook for success

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.