Work Management Systems Engineer

Blackbaud is seeking an experiencedAzure DevOps & Atlassian Jira Administratorwith deep, practical expertise in administering, configuring, and governing enterprise-grade work management platforms. This role plays a critical part inmaturing our engineering work management ecosystem, ensuring reliable, scalable, and secure usage of both Azure DevOps (ADO) and Jira across diverse technical and business teams.

This role will help shape standards, drive operational excellence, and ensure data hygiene and governance practices that support engineering, product, and project delivery at scale. You’ll partner closely with cross-functional groups to guide tooling strategy, optimize processes, and improve the day-to-day user experience across ADO and Jira.

What You’ll Do:

Platform Administration & Governance

• Own the administration, configuration, and lifecycle management ofAzure DevOpsandAtlassian Jira, including projects, boards, workflows, permissions, integrations, and automations.

• Maintain alignment with establishedAzure DevOpsgovernance practicesand data hygiene expectations, including support for work item hierarchy, backlog structures, and work tracking standards. 

• Defineand enforce usage standards, fields, templates, and workflows to ensure consistency and reliable reporting across teams.

Engineering & Delivery Support

• Partner with product, engineering, and delivery leaders to optimize usage of work management tools in support ofScrum, Kanban, SAFe, and hybrid methodologies.

• Provide expert guidance on backlog management, user story structures, acceptance criteria alignment, and traceability from ideas to deployments.

• Ensure integrations between ADO, Jira, Git repos, pipelines, and adjacent systems remain secure, scalable, and well-documented.

User Enablement & Training

• Build and deliver training, onboarding materials, and documentation to improve team adoption and maturity of work management practices.

• Support new groups onboarding into ADO and Jira, leveraging best practices and governance guidance established by Azure DevOpsGovernance teams.

• Providehands-on troubleshooting assistance, coaching, and advisory support to users at all levels.

Automation, Reporting & Optimization

• Develop dashboards, queries, filters, workflows, and automations to improve transparency and reduce manual work.

• Partner with engineering leadership to ensure high-quality reporting across backlog health, forecasting, velocity, and delivery insights.

• Evaluate tool usage patterns and propose enhancements or standardization opportunities to improve overall delivery efficiency.

What You'll bring:

• 2+years administeringAzure DevOpsandAtlassian Jirain complex enterprise environments.

• Strong understanding of Agile, Scrum, Kanban, and scaled Agile frameworks.

• Experience designing workflows, permission models, project structures, and field configurations.

• Proficiency with ADO Boards, Repos, Pipelines, and integrations with Git-based source control.

• Ability to partner with engineering teams to ensure accurate work item hygiene, traceability, and progress reporting.

• Strong troubleshooting skills across permissions, workflows, automation, and integrations.

• Experience creating documentation, onboarding content, and user training programs.

• Ability to manage competing priorities and engage with users at all organizational levels.

• Able to work flexible hours as required by business priorities.

• Ability to deliver work which meets all minimum standards of quality, security, and operability.

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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture.  Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.