As the VP, Product Design & Experience - Property & Specialty, you will lead the strategy for advancing our core Personal Lines Property products and supporting our growing portfolio of ongoing product enhancements and launches. This includes contracts, product and coverage offerings, coverage determination, and quote flow experience, while working in close collaboration with key stakeholders across the organization to deliver innovative solutions and exceptional customer experiences. This role leverages an analytical/data-driven approach, demands innovative approaches to complex problems, drives cross-functional alignment through influence, and utilizes a strong lens for process improvement.

Responsibilities:

• Own the vision, strategy, and roadmap for the Homeowners product portfolio, designing innovative products and offering strategies that drive profitable growth across both Independent Agent and Direct channels 
• Lead strategy for Coverage A adequacy, including ownership of default settings, customer experience, renewal treatment, and related coverage decisions 
• Define and evolve contract language strategy in partnership with Claims, Legal, Underwriting, and other key stakeholders, ensuring our products remain responsive to changing market conditions and customer needs while driving consistency, clarity, and strong customer outcomes
• Shape and optimize renewal experience strategies, including capping, rewrites, loyalty programs, and other retention levers, to improve customer lifetime value and support sustainable growth
• Serve as a critical contributor to our key technology platform initiative, translating product, underwriting, and operational expertise into a modern technology platform that enhances speed to market and scalability
• Drive operational excellence across Property Solutions capabilities, leveraging data, automation, advanced analytics, and emerging technologies-including AI-to improve efficiency, decision-making, and customer experience
• Build, lead, and develop a high-performing team, fostering a culture of accountability, innovation, collaboration, and continuous improvement while advancing both organizational objectives and individual career growth. 

• Bachelor's degree in business, economics, or other quantitative field. Advanced degree and/or ACAS/FCAS designation preferred. 
• Minimum 10 years of experience in the insurance industry with progressive responsibility.
• Experience managing individuals or operations required.
• Expert knowledge of product offerings, business processes, product line systems, underwriting rules, pricing plans and databases.
• Expert knowledge/expertise of insurance concepts and financial metrics.
• Must have exceptional planning, organizational, analytical, decision-making, problem-solving, and communication skills, including proven ability to leverage skills and influence other leaders across a matrixed organization.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco