Lead, coach, and develop a high-performing team of North American Account Managers across multiple industries Foster a culture of accountability, customer-centricity, and continuous improvement. Set performance expectations, track KPIs, and support team members in achieving revenue and customer success goals. Drive alignment across sales, solutions consulting, and customer success resources within flagship accounts. 10+ years of experience in enterprise sales, account management, or customer success within B2B SaaS or enterprise software. 5+ years of experience leading sales or account teams with direct leadership over managers or strategic sellers. Proven success managing complex, multi-product relationships with Large customers. Track record of exceeding multi-million-dollar revenue targets and driving long-term account growth. Strong executive presence and ability to engage with senior stakeholders across customer and internal organizations. Experience in leading cross-functional teams and navigating enterprise deal structures. Background in asset management, facilities, operations, or real estate-focused software a plus. Familiarity with SaaS sales processes and pipeline generation strategies. Experience with Salesforce or other leading CRM platforms. Ensure consistency and excellence in account engagement across business units, geographies, and product lines. Ensure strong internal governance and coordination on large, complex deals. Collaborate closely with Customer Success to maintain high levels of retention, product adoption, and customer satisfaction. Establish and maintain trusted advisor relationships with senior executives at key customers. Support and participate in Executive Business Reviews (EBRs), innovation briefings, and strategic planning sessions. Partner with Product, Marketing, Professional Services, Legal, and Finance to deliver value and ensure customer success. Represent the voice of the customer internally to influence product roadmap and go-to-market strategy. Coordinate execution and ensure that all stakeholders remain aligned. Ensure adherence to sales process discipline, CRM hygiene, and account governance best practices.