Vendor Performance Manager

Reddit is looking for a passionate and motivated individual to lead the growth for our SMB segment for North America. This role will allow you to work closely with our outsourced vendors as well as acting as the voice of the customer for our internal teams and cross-functional partners. This role will have a unique opportunity to help shape our go to market approach and will focus on lead generation and advertiser acquisition efforts. Additionally, the role will influence other functions (example: Account Management & Agency) as well as international SMB teams.

The role will be based in Utah, working onsite with our vendor partner. 

Responsibilities:

• Fully own revenue growth and quota attainment for the SMB segment in NA. 

• Devise strategies that ensure the vendor deliver on growth across the Acquisitions and Existing books of business

• Lead Weekly, Monthly and Quarterly business reviews with the vendor, managing ongoing action items and ensuring the vendor is driving to completion.

• Drive optimizations of workflows/processes at our vendor sites, while maintaining high customer satisfaction.

• Work closely with Vendor and Internal teams to ensure all communication, training and updates are delivered in a timely and accurate manner. 

• Support & mentor our vendor teams to successfully achieve quarterly revenue targets.

• Work together with Sales Leadership, Sales Operations and Marketing to create scaled end to end programs and sales initiatives.

• Fully leverage the available technology stack including Gong, Salesforce, Outreach, Linkedin Sales Navigator.

• Build & execute scaled sales strategy initiatives for high-value SMBs

• Shape Reddit’s Ads product roadmap and narrative by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders

• Drive results through data analysis, goal-setting, planning, & project management

• Develop strategies to identify, pitch and activate High-value SMBs, drive advertiser activations, measure success, and retain & grow advertisers on the Reddit ads platform

Required Qualifications:

• 8+ years of experience in sales, client services or operations

• 5+ years of Sales Vendor Management experience

• Proven background in building/running outsourced sales operations

• Motivated self starter who thrives in unstructured environments

• Demonstrated high achievement against sales targets

• Tenacious and entrepreneurial approach to working through challenges while working cross functionally to solve these

• Experience selling into the SMB segment with a history of exceeding revenue targets

• Superb communication and project-management skills, and will be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way

• Strong analytics and quantitative skills 

• Experience working with Salesforce, Outreach, Gong or comparable tools

• BA / BS degree or equivalent work experience

• Advertising/Marketing experience preferred

• Multi-market experience is a plus

Benefits:

• Comprehensive Healthcare Benefits

• 401k Matching

• Workspace benefits for your home office

• Personal & Professional development funds

• Family Planning Support

• Flexible Vacation (please use them!) & Reddit Global Wellness Days

• 4+ months paid Parental Leave

• Paid Volunteer time off