Vendor Operations Program Manager

The Strategy & Operations team is small and nimble, so you’ll cover a lot of ground in the vendor operations space. The ideal candidate will have experience with legal firm and vendor operations, which includes managing legal eBilling systems, ensuring law firms and vendors comply with Outside Counsel guidelines, oversight of engagement letters and preparing spend reports to seek cost savings opportunities. We are looking for a candidate to help build a high performing vendor operations function. This will require a combination of exceptional analytical skills, excellent project management, the ability to build relationships and work collaboratively with others (internal and external).

What you’ll do:

• Serve as e-billing system SME, ensure compliance with Outside Counsel guidelines & resolve billing inquiries

• Maintain strong, strategic relationships with law firm and vendor billing departments

• Oversight of law firm and vendor engagement letters, rate negotiations and onboarding process

• Manage monthly accrual process with law firms and vendors

• Conduct RFP for preferred provider program and analyze performance scorecards for improvement opportunities

• Engage in OC diversity initiatives

• Liaison with Finance on Plan & Forecasts

What we’re looking for:

• Experience implementing and managing legal E-Billing systems in a legal department or law firm.

• Strong understanding of legal services, law firm operations and/or the legal industry environment.

• Excellent negotiation skills in rate management, preferably within a legal context.

• Collaborative, team player who likes to build strong working relationships with business partners (internal and external).

• Results-driven high performer with the ability to analyze financial data and provide recommendations.

• Strong organizational skills with the ability to manage multiple projects simultaneously.

• A self-starter and problem solver who thrives in an ambiguous environment, can anticipate needs and offer solutions without waiting for direction.

• Bachelor’s degree or certification in a relevant field such as Business Administration, Finance, Legal or equivalent experience.

Relocation Statement:

•  This position not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.

• This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country. 

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