UX Writer - Content Designer

Our Values:

Dream big —Be visionary, strategic, and open to innovation Build great things —Work in service of our users, always improving and pushing higher Take ownership —Take responsibility with bold decision-making and bias for action Win like a sports team —Be trusting and collaborative while empowering others Learn and grow fast —Never stop learning and iterate fast Share our passion —Share ideas and practice enthusiasm and joy

About the team:

You’ll join our Design team, reporting directly into Head of Design, and collaborate across multiple teams. Our team is spread between Asia and Europe. You’re welcome to work remotely from anywhere, with at least 4 hours overlap with with the people you’d be working closely with, or you can join us in our Hong Kong or London office. Due to the asynchronous nature of working that Goodnotes has adopted, any time difference will not impact your work-life balance.

About the role:

You’ll support our content design / UX writing function as an essential part of our product development and design processes. In collaboration with product managers, designers, researchers, and the marketing team, your role will be to craft clear, concise, and engaging content that enhances the intuitive and engaging experience of our products.

What you’ll do:

• Create design solutions to solve user problems, enhance the user experience, and achieve business goals

• Write user-facing copy that helps people understand our features and get the most out of Goodnotes

• Help us come up with new names and terms for products and tools

• Refine and update content design guidelines

• Develop and implement content strategies that align with business goals and user needs

• Manage multiple projects and deadlines efficiently, often with varying scopes and timelines

What you need:

• Around 5 years of content design or UX writing experience, preferably in software design

• Experience working on cross-platform (iOS, Android, desktop) products

• Experience working on products that in appear in different markets, cultures, and languages

• Sharp, clear, and concise writing with the ability to adapt style and tone to different contexts

• Skills in refining and updating content design guidelines to ensure consistency and quality

• Competence in developing and implementing content strategies that are aligned with business objectives and user needs

• Capability to conduct thorough content design audits to identify discrepancies and areas for improvement

• Knowledge of best practices for accessibility, ensuring that our product is usable by everyone

• Experience in ideating and iterating on user journeys and design systems

• Ability to work independently and proactively

• Be proficient in incorporating ongoing feedback into design refinements

• Experience working with designers, researchers, product managers, and engineers to ensure that design solutions are effectively translated into the design process

• Ability to consider existing insights, technical limitations, business requirements, and platform-specific needs to create solutions

What else would help you, but is not required

• Experience in designing productivity, learning, or education experiences

• Experience in designing for collaboration solutions and tools

• Experience in user testing and continuous iteration

• Familiarity with multiple languages

Even if you don’t meet all the criteria listed above, we would still love to hear from you! Goodnotes places a lot of value on learning and development and will support your growth if needed.

The interview process:

• A 45 minute call with our Head of Design. This is the person who will be managing your day to day, working on your growth and development with you as well as support you throughout your career at GoodNotes. You’ll be expected to walk through your portfolio during this call.

• A one hour portfolio review with our design team and 1 or 2 people you’d be working closely with