Trust and Safety Agent
To see similar active jobs please follow this link: Remote Legal jobs
Join the VRChat Team!
VRChat offers a first-of-its kind, game-changing platform that provides an endless collection of social VR experiences and gives the power of creation to its robust community. With over 250,000 worlds and growing, VRChat’s vision is to allow users to bring their imaginations to life and help shape the metaverse anywhere in the world on any device. VRChat has raised $100M to date with the support of investors Makers Fund, Anthos Capital and HTC. VRChat has grown with talent from: Netflix, Twitter, Meta, Microsoft, Roblox, Google, Amazon, Unity, Spotify, Discord, Uber, eBay, Robinhood, Twitch, Zynga and TikTok.
Come and join the mission!
Job Overview
We're looking for an experienced Trust and Safety Agent to uphold and action upon VRChat policies, to create a safe platform for the VRChat community. Previous experience on these duties in a professional capacity is a plus! VRChat is a “live” platform that’s constantly updated and evolving, so you’ll see your work have an immediate impact on our massive global community of users.
Job & Team Impact
Trust and Safety Agents are the first and most important line of defense for any online service. By helping to apply and take part in shaping the Terms of Service, your work will have an immediate impact on the safety and quality of life for all VRChat users.
Duties and Responsibilities
Provide high-quality, balanced, and consistent moderation of users and content in VRChat
Accept and handle tickets assigned via Moderation support requests from users
Accept and handle reports given by users via in-application tools
Around-the-clock moderation in VRChat, Discord, and social media sites
Work collaboratively with other teams to solve problems
Flexible availability for operational hours
Experience, Skills, and Qualifications
1 to 3 years of experience moderating online services, experiences, content, or large internet communities in a professional Trust & Safety role
Capable of and understanding that moderation involving objectionable content on a regular basis is possible and probable
Demonstrated interest in VR, online communities, or be a VRChat user and creator! Knowing how our platform and community works is essential for this role
Excellent verbal and written communication skills
Highly organized and effectively able to demonstrate the ability to hit SLA deadlines with high quality
The ability to maintain calm and control while handling moderation incidents
A basic level of understanding of Unity 3D
Bonus Points
Multilingual capability
Extended technical knowledge or experience with Unity 3D and related development tools
Experience with the VRChat SDK
Experience working on a “live” app, shipping frequent updates and responding to user feedback
Benefits
Work from anywhere! VRChat is a 100% remote company
Health Benefits
401K for US & RRSP for Canadian Employees
Stock Options
Generous paid holiday schedule
Unlimited/Flexible vacation time
Paid parental leave benefits
VRChat is an equal-opportunity employer, and we welcome applicants from all backgrounds. VRChat fosters a diverse, creative, and collaborative environment where anyone can contribute to any of the ongoing projects or direction of the roadmap at any time. If you’re a passionate team player who wants to have an impact on a dynamic team, we’d love to hear from you!
About the job
Trust and Safety Agent
To see similar active jobs please follow this link: Remote Legal jobs
Join the VRChat Team!
VRChat offers a first-of-its kind, game-changing platform that provides an endless collection of social VR experiences and gives the power of creation to its robust community. With over 250,000 worlds and growing, VRChat’s vision is to allow users to bring their imaginations to life and help shape the metaverse anywhere in the world on any device. VRChat has raised $100M to date with the support of investors Makers Fund, Anthos Capital and HTC. VRChat has grown with talent from: Netflix, Twitter, Meta, Microsoft, Roblox, Google, Amazon, Unity, Spotify, Discord, Uber, eBay, Robinhood, Twitch, Zynga and TikTok.
Come and join the mission!
Job Overview
We're looking for an experienced Trust and Safety Agent to uphold and action upon VRChat policies, to create a safe platform for the VRChat community. Previous experience on these duties in a professional capacity is a plus! VRChat is a “live” platform that’s constantly updated and evolving, so you’ll see your work have an immediate impact on our massive global community of users.
Job & Team Impact
Trust and Safety Agents are the first and most important line of defense for any online service. By helping to apply and take part in shaping the Terms of Service, your work will have an immediate impact on the safety and quality of life for all VRChat users.
Duties and Responsibilities
Provide high-quality, balanced, and consistent moderation of users and content in VRChat
Accept and handle tickets assigned via Moderation support requests from users
Accept and handle reports given by users via in-application tools
Around-the-clock moderation in VRChat, Discord, and social media sites
Work collaboratively with other teams to solve problems
Flexible availability for operational hours
Experience, Skills, and Qualifications
1 to 3 years of experience moderating online services, experiences, content, or large internet communities in a professional Trust & Safety role
Capable of and understanding that moderation involving objectionable content on a regular basis is possible and probable
Demonstrated interest in VR, online communities, or be a VRChat user and creator! Knowing how our platform and community works is essential for this role
Excellent verbal and written communication skills
Highly organized and effectively able to demonstrate the ability to hit SLA deadlines with high quality
The ability to maintain calm and control while handling moderation incidents
A basic level of understanding of Unity 3D
Bonus Points
Multilingual capability
Extended technical knowledge or experience with Unity 3D and related development tools
Experience with the VRChat SDK
Experience working on a “live” app, shipping frequent updates and responding to user feedback
Benefits
Work from anywhere! VRChat is a 100% remote company
Health Benefits
401K for US & RRSP for Canadian Employees
Stock Options
Generous paid holiday schedule
Unlimited/Flexible vacation time
Paid parental leave benefits
VRChat is an equal-opportunity employer, and we welcome applicants from all backgrounds. VRChat fosters a diverse, creative, and collaborative environment where anyone can contribute to any of the ongoing projects or direction of the roadmap at any time. If you’re a passionate team player who wants to have an impact on a dynamic team, we’d love to hear from you!