Tracking Specialist - Data Platform Team

Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: Doctoralia. It all started 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 300k+ specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

How does Docplanner Tech fit here?

At Docplanner Tech we are a diverse group of over 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us. 

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote friendly.

Job Description

As a Tracking Specialist within Docplanner’s Data Platform Team, you will be at the forefront of ensuring the accurate, reliable, and consistent collection of data across our diverse platforms and products. This role is essential in the context of our Data Governance initiatives: indeed, your focus will be designing and enforcing tracking governance, ensuring data integrity to support our decision making processes. You will oversee the entire data lifecycle of tracking events, from initial implementation to monitoring quality and suggesting improvements. This role is positioned at the intersection of product, analytics, and GTM teams to define and implement robust tracking solutions and ensure that data is treated as a product. You'll empower teams to utilise data autonomously, contributing to Docplanner’s data-driven culture and operational efficiency. We strongly believe in data democratization.

Your day to day work in the first months will be focused on continuing the implementation and roll out of our tracking toolset (Amplitude and AVO), both in monolithic applications, as well as microservices. Later you will have a decisive influence on whether or not a new toolset will replace Google Analytics in user tracking.

How would you be impacting our mission?

In this role, your impact on Docplanner's mission will be substantial:

• Enabling data-informed decisions: By implementing effective tracking systems, you will empower teams to make informed, data-backed decisions.

• Promoting data ownership: Your work will support a culture where teams take ownership of the data they produce, encouraging them to define and curate metrics and make them available for reuse.

• Supporting data accessibility: You will contribute to making data more accessible and unified, enabling teams to explore data, build reports, and reuse data models. You will also work to streamline and consolidate existing tools to create a more efficient data ecosystem.

• Guaranteeing data quality & accuracy: Your expertise will ensure that the data collected is accurate and reliable, providing a strong foundation for analysis and decision-making. This will directly improve the quality of insights and the effectiveness of strategies across the company.

Qualifications

What will help you thrive?

To succeed in this role, you will need:

• Proficiency in Data Tracking: designing, implementing, and maintaining data tracking solutions across web and mobile platforms. You should have a basic understanding of data tracking best practices, principles, and use cases.

• Proficiency with Data Tracking Tools and Customer Data Platforms (CDPs). Knowledge of one or more industry-standard tools (Google Analytics, Adobe Analytics, Amplitude, Mixpanel, Segment, Rudderstack, or similar platforms) is highly valued. You should be proficient in tracking web events, user behaviour, and mobile app interactions.

• Proficiency with tag management systems, such as Google Tag Manager or Adobe Launch.

• Proficiency with Consent Management Platforms (CMPs) and their integration with tracking solutions is necessary to ensure compliance with data privacy regulations.

• Proficiency in understanding and working with data models, including knowledge of data warehouses, data marts, and ETL processes. Familiarity with DBT would be beneficial.

• Proficiency in programming languages: experience in SQL and familiarity with Python for  data manipulation and analysis. Familiarity with JavaScript would be a plus.

• You must be able to analyze data quality issues, identify discrepancies, and define solutions for more accurate and reliable tracking.

• Proven experience working with cross-functional teams, with the ability to clearly communicate complex technical information to both technical and non-technical audiences.

• Pragmatic approach to problem solving, with the ability to experiment, test hypotheses, and adapt to a constantly evolving environment.

• Ability to take ownership of data-related tasks, work autonomously, and drive initiatives with minimal supervision.

• You must be familiar with data privacy regulations such as GDPR, CCPA, and other relevant policies to ensure that tracking practices are compliant.

Which skills are ‘bonus points’?

The following skills would be advantageous:

• Hands-on experience with cloud platforms such as AWS (Amazon Web Services), Google Cloud Platform (GCP), or Microsoft Azure.

• Experience in data visualisation tools such as Looker, Superset, Tableau, or PowerBI.

• Experience setting up tracking tests and validations (A/B testing).

• Knowledge of APIs and SDKs: Experience working with different APIs, and familiarity with SDKs for web and mobile platforms.

• Experience with version control systems, such as Git, is beneficial for code management and collaboration.

Additional Information

Let’s talk money

• A salary adequate to your experience and skills. 

• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings. 

• Share options plan after 6 months of working with us.

True flexibility and work-life balance

• Remote or hybrid work model with our hub in Barcelona.

• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly).

• Summer intensive schedule during July and August (work 7 hours, finish earlier).

• 23 paid holidays, with exchangeable local bank holidays. 

• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first 

• Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental).

• Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Andjoy.

• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling. 

Keep growing with us

• Free English and Spanish classes.

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference.  If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.

“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski,  CEO