MENU
  • Remote Jobs
  • Companies
  • Go Premium
  • Job Alerts
  • Post a Job
  • Log in
  • Sign up
Working Nomads logo Working Nomads
  • Remote Jobs
  • Companies
  • Post Jobs
  • Go Premium
  • Get Free Job Alerts
  • Log in

Tier 1 Customer Support Engineer - Windows

JumpCloud

Full-time
Mexico
engineer
devops
tech support
android
aws
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.

To see similar active jobs please follow this link: Remote Development jobs

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Role:

As a Technical Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels.  This position will resolve high priority and mission critical customer issues in a fast-paced environment. As a Technical Support Engineer- Tier 1 you will apply your technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects.  

Responsibilties:

  • Provide technical support, troubleshooting and issue resolution to our customers via email, telephone, chat or remote web session.

  • Manage a queue of support tickets for high priority and complex technical issues

  • Reproduce issues in-house and respond to customers in a timely manner.

  • Collaborate with peers, escalation points, mentors, our knowledge base, community forums and other internal tools to provide the most effective, world-class solutions for our customers.

  • Collaborate with Product and Learning teams to ensure customer education programs are accurate and up to date

  • Maintain a technical understanding of the entire JumpCloud Platform 

  • Collaborate with Account Manager and Implementation Engineers to ensure the success of our new customers as they transition into the day to day use of our product

  • Develop and maintain internal knowledge base articles to increase shared knowledge among the entire support engineering team

  • Collaborate with peers on projects aimed at improving the customer and support engineer experiences

  • On-call rotation required. Duties include monitoring of status updates and external customer responses to incoming cases during outage.

Requirements:

  • Minimum of 3-5 years of system administrator experience in a technical, customer-facing position, preferably in a SaaS environment.

  • Minimum of 3 years of experience working with mission critical customer issues and customer and technical escalations

  • Proficient level of oral and written English communication skills (This role provides phone and chat support to external customers).

  • In-depth knowledge of the Windows platform - Registry Hives, LGPOs, PowerShell and CMD, Windows Credential Manager (WCM), Event Logging, Windows Home/Pro/Server Experience

Examples of Skills, Knowledge And Experience needed to be successful in this role:

  • Setting up an Active Directory Instance.

  • Setting up a SSO connector between an Identity Provider and a Service Provider.

  • Creating a Powershell script to automate a task.

  • Analyzing a HAR file. 

  • Providing phone and chat support to external English speaking customers.

Preferred Experience:

  • Providing live chat to technical customers & technology stakeholders

  • Non-Windows Directory Services (G Suite, AWS, LDAP)

  • Networking & Authentication (RADIUS)

  • REST APIs

  • Scripting(Powershell, CMD, BASH)

  • Full-time remote working and self-motivated productivity.

  • Using macOS hardware as your primary work-device.

Available shifts for this opportunity:

  • Schedule: Monday - Friday, Hours: 10:00 - 19:00 US MT (UTC-6)

#LI-OS1

Where you’ll be working/Location:

JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

You must be located in and authorized to work in the country noted in the job description to be considered for this role. 

Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.

Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.

Why JumpCloud®?  

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  

One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating ' human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.' - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

 

#LI-Remote #BI-Remote

About the job

Full-time
Mexico
6 Applicants
Posted 9 months ago
engineer
devops
tech support
android
aws
Enhancv advertisement

30,000+
REMOTE JOBS

Unlock access to our database and
kickstart your remote career
Join Premium

Tier 1 Customer Support Engineer - Windows

JumpCloud
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.

To see similar active jobs please follow this link: Remote Development jobs

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Role:

As a Technical Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels.  This position will resolve high priority and mission critical customer issues in a fast-paced environment. As a Technical Support Engineer- Tier 1 you will apply your technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects.  

Responsibilties:

  • Provide technical support, troubleshooting and issue resolution to our customers via email, telephone, chat or remote web session.

  • Manage a queue of support tickets for high priority and complex technical issues

  • Reproduce issues in-house and respond to customers in a timely manner.

  • Collaborate with peers, escalation points, mentors, our knowledge base, community forums and other internal tools to provide the most effective, world-class solutions for our customers.

  • Collaborate with Product and Learning teams to ensure customer education programs are accurate and up to date

  • Maintain a technical understanding of the entire JumpCloud Platform 

  • Collaborate with Account Manager and Implementation Engineers to ensure the success of our new customers as they transition into the day to day use of our product

  • Develop and maintain internal knowledge base articles to increase shared knowledge among the entire support engineering team

  • Collaborate with peers on projects aimed at improving the customer and support engineer experiences

  • On-call rotation required. Duties include monitoring of status updates and external customer responses to incoming cases during outage.

Requirements:

  • Minimum of 3-5 years of system administrator experience in a technical, customer-facing position, preferably in a SaaS environment.

  • Minimum of 3 years of experience working with mission critical customer issues and customer and technical escalations

  • Proficient level of oral and written English communication skills (This role provides phone and chat support to external customers).

  • In-depth knowledge of the Windows platform - Registry Hives, LGPOs, PowerShell and CMD, Windows Credential Manager (WCM), Event Logging, Windows Home/Pro/Server Experience

Examples of Skills, Knowledge And Experience needed to be successful in this role:

  • Setting up an Active Directory Instance.

  • Setting up a SSO connector between an Identity Provider and a Service Provider.

  • Creating a Powershell script to automate a task.

  • Analyzing a HAR file. 

  • Providing phone and chat support to external English speaking customers.

Preferred Experience:

  • Providing live chat to technical customers & technology stakeholders

  • Non-Windows Directory Services (G Suite, AWS, LDAP)

  • Networking & Authentication (RADIUS)

  • REST APIs

  • Scripting(Powershell, CMD, BASH)

  • Full-time remote working and self-motivated productivity.

  • Using macOS hardware as your primary work-device.

Available shifts for this opportunity:

  • Schedule: Monday - Friday, Hours: 10:00 - 19:00 US MT (UTC-6)

#LI-OS1

Where you’ll be working/Location:

JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

You must be located in and authorized to work in the country noted in the job description to be considered for this role. 

Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.

Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.

Why JumpCloud®?  

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  

One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating ' human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.' - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

 

#LI-Remote #BI-Remote

Working Nomads

Post Jobs
Premium Subscription
Sponsorship
Free Job Alerts

Job Skills
API
FAQ
Privacy policy
Terms and conditions
Contact us
About us

Jobs by Category

Remote Administration jobs
Remote Consulting jobs
Remote Customer Success jobs
Remote Development jobs
Remote Design jobs
Remote Education jobs
Remote Finance jobs
Remote Legal jobs
Remote Healthcare jobs
Remote Human Resources jobs
Remote Management jobs
Remote Marketing jobs
Remote Sales jobs
Remote System Administration jobs
Remote Writing jobs

Jobs by Position Type

Remote Full-time jobs
Remote Part-time jobs
Remote Contract jobs

Jobs by Region

Remote jobs Anywhere
Remote jobs North America
Remote jobs Latin America
Remote jobs Europe
Remote jobs Middle East
Remote jobs Africa
Remote jobs APAC

Jobs by Skill

Remote Accounting jobs
Remote Assistant jobs
Remote Copywriting jobs
Remote Cyber Security jobs
Remote Data Analyst jobs
Remote Data Entry jobs
Remote English jobs
Remote Spanish jobs
Remote Project Management jobs
Remote QA jobs
Remote SEO jobs

Jobs by Country

Remote jobs Australia
Remote jobs Argentina
Remote jobs Brazil
Remote jobs Canada
Remote jobs Colombia
Remote jobs France
Remote jobs Germany
Remote jobs Ireland
Remote jobs India
Remote jobs Japan
Remote jobs Mexico
Remote jobs Netherlands
Remote jobs New Zealand
Remote jobs Philippines
Remote jobs Poland
Remote jobs Portugal
Remote jobs Singapore
Remote jobs Spain
Remote jobs UK
Remote jobs USA


Working Nomads curates remote digital jobs from around the web.

© 2025 Working Nomads.